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Account Consultant

Company: CenturyLink
Location: Denver
Posted on: April 11, 2018

Job Description:

Employer (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. Employer offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit Employer for more information.Job Summary The primary responsibility of the Account Consultant is the sales and sales support of complex communication solutions (IP, data, cloud, hosting, voice, etc.). This is accomplished by understanding the customer's business needs and strategies, building relationships and long term partnerships with the customer and developing and applying Employer solutions to those needs and strategies. The position is responsible for positioning Employer with the customer and positioning Employer strategic products with the customers. Job Description Primary interface with both internal and external customers this positions requires a complete focus on customer service and perfecting the customer experience. Responsible for attainment of revenue objectives and service quality objectives. Responsible for input to and execution of account plans while leading and managing the development of the Service Plan segment for the overall Account Plan. Actively engages and coordinates with customers in person and remotely, ensuring superior service levels are maintained and leading customer specific quality improvement plans as documented and identified in the Service Plan. Actively works and coordinates activities in support of sales, with numerous teams that support the provisioning, design, installation and billing of sales to customers. Interacts effectively as a team member to support achievement of sales objectives. Makes accurate and timely decisions based on customer needs and business requirements. Develops, maintains and manages customer relationships from the operational to executive levels throughout the organization. Contributes to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition. Represents Employer to multiple departments and levels within the Account, by understanding how Employer's products meet their goals. Assess customer needs and desires and suggest solutions and alternatives; this may involve product offerings, or improved ways of conducting business between Employer and the customer Escalates proactively within interdependent departments to accomplish assigned responsibilities. Qualifications Minimum Qualifications: 5+ years of experience supporting customers as it pertains to telecommunications products and services. Experience supporting a sales team and/or sales support team in the area of Telecommunications solutions to include facilitation of proposals, product offering, agreements, contract review and support, and managing customer priorities with company initiatives. Experience with all Employer Legacy systems including legacy Qwest Local, National and legacy CenturyTel products, processes including all billing care support. Experience and/or technical knowledge in Network ordering, billing and provisioning processes and systems Preferred Qualifications: Strong interpersonal, communication, customer service, account relationship, time management, organizational and negotiating skills Strong problem-solving skills, especially when dealing with incomplete or conflicting information Ability to work independently as well as in a team environment. Some support activities requires work to be performed in the evening (network cutovers, voice migrations) Proficiency with MS Office (Excel, PowerPoint, Word). Education High School Diploma or Equivalent in Other Alternate Location: US-Colorado-Denver Requisition #: 171512 EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.Nearest Major Market: Denver Job Segment: Consultant, Consulting, Telecom, Telecommunications, Contract, Technology

Keywords: CenturyLink, Denver, Account Consultant, Professions, Denver, Colorado

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