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Lead Child Support Technician- Denver Human Services

Company: City of Denver
Location: Denver
Posted on: February 15, 2018

Job Description:

Job DescriptionAbout Us The secret is out: Denver is the nation's top place to live, work, and play. Being the best place to live isn't easy; maintaining such a reputation means we need the best people working for the residents of Denver. People who want to make a difference; people who want to give back; people who want to be at the heart of this city and have a hand in creating our future. When you join us, you will employ your unique skills to do important and meaningful work critical to the success of both your organization and the city as a whole. Be a part of the city that you love. #WhereDenverWorks­­ About Denver Human Services Denver Human Services provides assistance benefits and protection and prevention services to one in three Denver residents. Assistance programs include food, cash and medical benefits, child care, child support, employment first, veterans' services and general assistance for eligible Denver residents. Protection & Prevention services are provided via child, youth and adult protection, along with community-focused programming, including in-home services, designed to strengthen families and prevent future occurrences of abuse or neglect. Protection & Prevention Denver Human Services works to protect Denver's children, youth, adults, and elders by providing services and advocacy while promoting family stability, respecting diversity, and working to create and strengthen connections to community resources. We work to prevent abuse by providing education, resources, and support to parents, families, and community organizations. About Our Job The Child Support Services (CSS) Division is currently seeking highly skilled applicants for the position of Lead Child Support Technician to work with our dynamic Specialized Enforcement unit.

Specialized Enforcement: The Specialized Enforcement unit is a hybrid team that is responsible for all foster care referrals. The unit will process each referral from Intake through Establishment and Enforcement, along with required modifications. The unit also houses traditional enforcement caseloads. Success in this position requires the ability to utilize soft skills for communication and collaboration with a wide range of individuals. CSS partners with federal, state, tribal, and local governments and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, child care, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments. CSS Vision: The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health and stability of their children. We recognize that children benefit from positive, ongoing relationships with both parents. The Lead Child Support Technician:

  • Provides on-the-job training, mentors new and tenured employees. Collaborates with the training unit on course content, materials and case reviews.
  • Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented. Reviews and analyzes case records and reports for completeness, accuracy and timeliness. Identifies compliance and production problems.
  • Develops or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage.
  • Identifies and evaluates relevant case issues; researches and reviews information to determine appropriate legal actions; participates in the discovery process; interviews and negotiates with parents, prepares legal actions and corresponding documents; may be asked to provide court testimony.
  • Provides work instruction and assists employees with difficult and/or unusual assignments.
  • Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion.
  • Resolves problems encountered during daily operations and determines appropriate solutions. Acts as a mediator when problems occur between clients and employees.
  • Reviews unit procedures, assist in the development or revision of needed procedures. Recommends and implements process improvements.
  • Contributes to the development of the performance enhancement plan, documents performance, provides performance feedback, and furnishes information for the formal performance evaluation.
  • Responds orally to informal grievances and relays information to the supervisor.
  • Documents situations which may be cause for disciplinary action and provides this information to the supervisor.
  • Performs technical work by following an administrative or judicial process to provide services to clients involving establishment, enforcement and/or modification of child support obligations.
  • Performs other related duties as assigned or requested.
  • Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above. Authorized Hiring Range: $21.54 - $24.02 About You Our ideal candidate will have:
    • Bachelor's degree in Human Services, Public Administration, Psychology, English, Communications, Business or a related field.
    • Experience with Colorado's Automated Child Support Enforcement System (ACSES).
    • Certification in LEAN principles (Black Belt equivalency).
    • Fluency in Spanish (speaking, reading and writing). We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:Education Requirement:Associate Degree in Human Services, Public Administration or a related field. Experience Requirement:Three (3) years of experience performing child support initiation, enforcement, collections, investigations, case management or a related field. Education/Experience Equivalency:Additional appropriate education may be substituted for the minimum experience requirement.

      Additional appropriate experience may be substituted for the minimum education requirements.

      Licensure and/or Certification:Some positions require possession of a valid Colorado Class "R" Driver's License at time of application. About Everything Else Classification Title : The official job classification title is Lead Child Support Technician. Hiring Range : $21.54-24.02 Hourly (Commensurate with experience) Assessments/Testing : This position does not require testing. Pre-employment Screening : An offer of employment is contingent on the verification of credentials and other information required by law and City and County of Denver policies, including the successful completion of a background check. Candidates must pass a criminal background check and other verifications required for the position which may include, but are not limited to, employment and/or education verification, motor vehicle record check, drug test, and/or physical. The existence of a conviction does not automatically disqualify an individual from employment except where federal or state law or regulations prohibit employment of an individual with certain convictions. For more information about the selection and employment screening process, click here . Probationary Period : This position may require the selected candidate to complete at least a six-month probationary period prior to attaining career status with the City & County of Denver. For more information about the probationary period, click here . The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. Recruiter(s) : AK


      Company DescriptionDenver ranks as one of the top 10 Best Cities for Jobs and the 6th fastest-growing city in the nation by Forbes Magazine. Denver is committed to the environment and sustainable living. The metro area has become a model for creating green and sustainable communities. Known for its parks and recreation, Denver is the 5th healthiest metro area ranked by American College of Sports Medicine; and with over 300 days of sunshine a year, it provides the ideal setting for both work and play. The City and County of Denver also provides one of the states most exciting places for year-round adventure at Winter Park Resorts just 90 minutes from Downtown Denver, outdoor enthusiasts can take in skiing, hiking and biking.

      Keywords: City of Denver, Denver, Lead Child Support Technician- Denver Human Services, Professions, Denver, Colorado

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