Payment Operations Analyst III

Company: Dish
Location: Englewood
Posted on: February 1, 2025

Job Description:

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties and Responsibilities

Key Responsibilities:

• Execute on analysis efforts into payment performance and customer experience enhancements, identifying areas for CX improvement and cost savings
• Support prioritization planning and implementation of new functions and projects to ensure a positive customer experience and a productive team dynamic
• Identify inefficiencies in processes and automation opportunities that meet operational needs and departmental goals, to
• Influence cross-functional teams, including leadership level, with effective communication around project goals and team needs to ensure B&C is able to successfully implement new processes & functionalities
• Responsible for identifying opportunities to better the payment experience, by continually optimizing at each stage of the payment lifecycle
• Support department and enterprise project releases by building audit plans and identifying reporting needs related to payment processing
• Serve as POC & SME for internal and external partners for payment functions and responsibilities
• Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business; analyze, identify, and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects and using discretion to determine the methods to meet established goals
  Skills, Experience and Requirements
  
  Education and Experience:
  
  • Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and 2+ years of related experience, or equivalent combination of education and experience
    
    Skills and Qualifications:
    
    • Proven ability to work independently with limited supervision while producing results towards operational goals
    • A plus if you have experience with Card and/or EFT payment acceptance from a Merchant or Service Provider perspective
    • Intermediate to advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros
    • Experience with SQL OR demonstrated ability to successfully communicate with and work alongside technical teams (Data Analysts, Front and Back-end Developers, API Architects, etc.)
    • Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google Suite
    • Strong written and verbal communication skills
    • Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
      
      Visa sponsorship not available for this role
      
      Salary Ranges
      
      Compensation: $63,150.00/Year - $90,000.00/Year
      Benefits
      
      We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
      
      The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
      
      Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
      
      The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Keywords: Dish, Denver , Payment Operations Analyst III, Professions , Englewood, Colorado