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Business Operations Analyst II CO

Company: DISH
Location: Englewood
Posted on: February 10, 2024

Job Description:

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming smart home installation services, mobile plans and products, and now we are building America's First Smart Network---.



Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.


Department Summary

The In-Home Services Corporate team is devoted to supporting thousands of talented employees in delivering the industry's best products and solutions. Constantly refining our best-in-class service, IHS Corporate manages the behind-the-scenes operations to ensure a seamless customer experience through analytics, project management and training initiatives.


Job Duties and Responsibilities

DISH is seeking a qualified Business Operations Analyst for a role within the Command Center Organization, part of In-Home Services. The Command Center comprises five distinct strategic teams, all dedicated to enhancing field efficiency. In this role, there will be regular interaction with internal and external customers nationwide. Success in the Command Center hinges on maintaining accuracy, timeliness, and effective communication. As a Business Operations Analyst within this dynamic environment, the chosen candidate will not only play a pivotal role in day-to-day operations but also possess the capability to identify and implement innovative strategies and projects.



Key Responsibilities:

Nurture and enhance our relationships with Field Managers, leveraging both quantitative and qualitative insights from data sources across the enterprise
Collect, report on, model, analyze, and present large amounts of data with meticulous attention to detail
Employ creativity and critical thinking in problem-solving and achieving business goals, using statistical techniques, advanced approaches, and/or new technologies
Develop and deliver recommendations for continuous improvement of internal and external field management, executives, and other business partners
Foster engagement and excitement around initiatives during presentations
Conduct long-term and short-term data analysis with a focus on increasing productivity and lowering fixed and variable costs, while improving customer experience


Skills, Experience and Requirements

Education and Experience:

Bachelor's Degree with a focus in Business or related field (Business Administration, Finance, Business Development, Economics, Statistics, Mathematics, or Education); Masters Degree a plus
3+ years of experience as a Business Operations Analyst or a similar role

Skills and Qualifications:

Excellent facilitation skills
Strong desire to communicate in all settings
Apply objective, analytical, and orderly thinking to the analysis of complex problems
Embrace the Adventure, willing to take risks, try innovative approaches, being adaptable to change, and learn from failures
Proficiency with Excel, R, Python, SQL, etc. (this experience is preferred but not required)
Demonstrate Curiosity
Strong desire to learn and add value to all aspects of the DISH business


Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year
Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.



The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.



This will be posted for a minimum of 3 days or until the position is filled.

Keywords: DISH, Denver , Business Operations Analyst II CO, Professions , Englewood, Colorado

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