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Technical Analyst - eCommerce

Company: Alterra Mountain Company
Location: Denver
Posted on: November 19, 2023

Job Description:

Year Round


Alterra Mountain Company is a family of 17 iconic year-round resorts, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, the company has brought together some of the world's most aspirational brands, including: Steamboat and Winter Park in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain, Big Bear Mountain Resort and Snow Valley in California; Stratton Mountain and Sugarbush Resort in Vermont; Snowshoe Mountain in West Virginia; Tremblant in Quebec and Blue Mountain in Ontario, Canada; Crystal Mountain in Washington; Schweitzer in Idaho; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada, Aspenware, the ski industry leader in technology services and e-commerce, and Ski Butlers, the global leader in ski and snowboard rental delivery.

A career with Alterra Mountain Company is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.


  • Free Ikon Pass for all eligible employees, with additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for all eligible employees and their dependents
  • Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company Resorts
  • Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
  • Generous discounts on outdoor gear, apparel, rental cars, etc.
  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more
  • 401(k) plan with generous company match
  • Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
  • Paid parental leave of up to 6 weeks for eligible employees
  • Commuter benefits (Denver employees only)
  • Flexible/hybrid workplace policy empowering employees to work from home while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood
    For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.


    The Alterra Advanced Purchase Platform team is looking for a talented Technical Analyst who has experience in APIs, Identity, Payment Processing, ecommerce, frontend / backend applications and integrations. We are seeking a detail-oriented, systematic thinker with experience taking business requirements and product development ideas and balancing against complex system requirements and translating to appropriate and diverse audiences. You will be an integral contributor to the end-to-end ecommerce customer journey as it relates to technical discovery, validation/user acceptance testing, development support and business expansion execution. You will lead multiple business unit teams across our Alterra destinations through new or expansion feature rollouts in the ecommerce and central reservations platforms, which includes identifying opportunities for standards, creating, and delivering business and technical documentation, project planning and timing and ensure timely, audience-appropriate communication throughout.

    This position will work closely with multiple members of the Digital Solutions department, including engineering, product, and QA, and will interact with various partners and stakeholders during requirements analysis and design. This role will help keep our engineering team moving forward by unblocking developers on system capabilities. This role will ensure our Advance Purchase Platform Team is supported and unblocked with technical support and system Subject Matter Expertise.


    General Responsibilities
    • Lead feature rollouts and expansion in the ecommerce and central reservations platforms with each of our destinations
    • Responsible for end to end process and system requirements for new features and expansion
    • Lead for business point of contacts at destinations who are impacted by and responsible for the system changes with feature rollouts and expansions, providing guidance, support and documentation
    • Analyze, define, build supporting testing product and document requirements for the development backlog
    • Establish clear and discrete acceptance criteria based on requirements gathering and technical research and experience
    • Work with development team to answer questions about and clarify use cases, requirements, and acceptance criteria
    • Work with the product team to support and contribute to decision making on product roadmap, team and company goals, and priority.
    • Work with other teams across digital, data, and infrastructure to ensure maintain alignment and address dependencies.
    • Apply knowledge of our business, our products, and our technologies to make recommendations for feature enhancements, performance tuning, and automation.
    • Responsible for validating functionality and acceptance criteria of all ecommerce bug and feature tickets within each deployment cycle.
    • Work with teams to remove impediments, manage dependencies, and resolves conflicts to ensure successful feature rollout, expansion, and development release.
    • Lead business owners through release or changes of new or expansion features.
    • Help develop, define, and document processes, along with the supporting organizational enablement / training
    • Leverage technical skills to query API's and reporting, and perform ad-hoc analysis and reporting.
      Additional responsibilities:
      • Track and communicate team progress, identify blockers and risk.
      • Support creation of product roadmaps and feature prioritization through technical SME.
      • Attend Scrum ceremonies, including standups, sprint planning, sprint reviews, retrospectives, release planning, triage, and other Agile activities
      • Demonstrate pro-active problem resolution and solution skills, demonstrate ability to be a problem solver
      • Identify project risks and provide appropriate process and procedures to mitigate those risks
        • 3+ years gathering requirements, supporting product and technical teams, and defining acceptance criteria
        • 3+ years as a technical analyst, business analyst or product owner role
        • 3+ years in software systems (ecommerce systems preferred)
        • 3+ years in supporting technology and software development
        • Proven ability to communicate effectively and document requirements for varying levels of organizational stakeholders and cross business units functionality
        • Demonstrated understanding of fundamental technologies and design patterns, such as databases, application integration, and service-oriented architectures
        • Experience working with standard technology productivity tools, such as Jira, Confluence, Miro or Lucidchart, Trello, Monday and the Microsoft Office suite (Excel, Word, PowerPoint, and Visio).
        • Experience being a part of Agile and other development methodologies pragmatically to fit the specific team & project need, including knowledge of scrum theory, rules, and practices.
        • Excellent written and verbal communication skills
        • SDLC knowledge including requirements, design, implementation, development, system and integration testing, user acceptance testing, documentation, and training.
        • Experience in project scheduling, estimating, forecasting
        • Domain knowledge of hospitality, travel, and leisure industries.
          • Bachelor's degree in a technical field or 3+ years Product Management / Analyst or equivalent experience
            The base salary range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Alterra Mtn Co Shared Services Inc.'s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

            Denver area base salary range: $63,000 to $95,000 per year


            The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

            While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.


            Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

            Hazardous Materials/Noise: The noise level in the work place is usually moderate.

            This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Alterra Mtn Co Shared Services Inc. and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

            This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

            Employment with Alterra Mtn Co Shared Services Inc. or any of its affiliates is "at will" meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

            This position is located in Colorado, and the work is primarily in Denver, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

            Alterra Mtn Co Shared Services Inc. and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Alterra Mtn Co Shared Services Inc. and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable Associated topics: content, documentation, documentation specialist, excel, log, msword, ms office, technical writer, technical writing, writer

Keywords: Alterra Mountain Company, Denver , Technical Analyst - eCommerce, Professions , Denver, Colorado

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