End User Computer Support Technician
Company: System One
Location: Denver
Posted on: September 19, 2023
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Job Description:
System One is seeking a End User Computer Support Technician for
a contract in Colorado Springs, CO. Under direct supervision,
provides technical support for the installation, repair, and
maintenance of personal endpoint devices (desktops, laptops,
tablets, mobile) and related software/hardware used by employees,
contractors, or clients. Handles a range of troubleshooting
activities to resolve identified questions, issues and problems
with individual and group hardware and software, with special
emphasis on issues that may require research and initiative to
identify and resolve. Records and reports data about the resolution
of specific issues, questions and problems and refers specialized
matters to other internal IT teams. RESPONSIBILITIES: ??? Provides
in-person analytical and technical support for the installation,
repair, preventive maintenance, troubleshooting, upgrades,
modifications and enhancements to individual workstations, laptops
and related hardware / software. Will provide similar support for
Apple devices, including Mac desktops, laptops, and smartphones
with future support of Linux based computers. ??? Troubleshoots
software and hardware questions, issues, problems and failures with
workstations, laptops, related hardware / software; this may
include more complex and challenging matters that require research
and initiative to resolve. Activities include recognition,
research, isolation, resolution, and follow-up actions. ??? Screens
and diagnoses internal inquiries and work requests for maintenance
of computers. Identifies incidents, issues, questions and problems
that are beyond the scope of the work group and refer those to
higher-level End User Support staff members or to other IS groups.
??? May recommend changes to existing procedures. Works with end
users as necessary to assure they know and follow new and existing
procedures. ??? Assures that all activities are documented and
reported according to Parsons and IS standards. ??? Regularly
follows up with end users to ensure that questions, issues and
problems have been resolved to the user???s satisfaction. ???
Maintains knowledge of current trends in the development of end
user hardware and software. ??? May work with third-party vendors
and contractors in handling routine installation, maintenance and
use of their products and services. ??? Assists with project
mobilization activities; may work with projects having to do with
IT infrastructure hardware, as directed. ??? Assists with office
moves, consolidations, and closures. ??? Onsite support will be
provided in home office (Denver, CO) as well as remote regional
support with some business travel, as needed. PREFERRED
EDUCATION/EXPERIENCE: 4-year degree in Computer Science (or related
curriculum) and at least 6-8 years of relevant IT work experience.
Experience should include the support of various Endpoint devices
in a geographically diverse environment. Individuals with a 2-year
degree and an additional 3 years of relevant experience can be
considered. Those candidates without a degree will be required to
have an additional 5 years of relevant experience for
consideration. CERTIFICATIONS: ??? COMPTIA Fundamentals or A+
certification (either or both preferred) ??? Microsoft
certification and or ITIL Foundation if applicable
SKILLS/COMPETENCIES: ??? A good working knowledge of Microsoft
operating system and applications as well as a very good knowledge
of personal computer technology, including a variety of computer
models, printers and peripherals. Experience working with standard
security tools including anti-virus and disk encryption. ???
Working knowledge of the Apple operating system and applications.
??? Good team work skills ??? Excellent customer service skills.
??? Be very thorough, organized, and efficient. ??? Ability to
identify, analyze and resolve technical issues, questions and
problems with hardware and software configurations. ??? Written and
oral communication skills appropriate for the position, including
the ability to speak very well in basic professional situations and
present technical data in a logical manner that is easy to
understand (may include communication via telephone, in person, or
presenting to small groups). Ability to write moderately complex
documents (may include emails, memos, procedures, presentations,
knowledge articles). Typically communicates with a wide variety of
individuals (employees and managers) throughout the organization
and outside of the organization (i.e. clients, vendors). Additional
Details
Keywords: System One, Denver , End User Computer Support Technician, Professions , Denver, Colorado
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