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End User Computer Support Technician

Company: System One
Location: Denver
Posted on: September 19, 2023

Job Description:

System One is seeking a End User Computer Support Technician for a contract in Colorado Springs, CO. Under direct supervision, provides technical support for the installation, repair, and maintenance of personal endpoint devices (desktops, laptops, tablets, mobile) and related software/hardware used by employees, contractors, or clients. Handles a range of troubleshooting activities to resolve identified questions, issues and problems with individual and group hardware and software, with special emphasis on issues that may require research and initiative to identify and resolve. Records and reports data about the resolution of specific issues, questions and problems and refers specialized matters to other internal IT teams. RESPONSIBILITIES: ??? Provides in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, laptops and related hardware / software. Will provide similar support for Apple devices, including Mac desktops, laptops, and smartphones with future support of Linux based computers. ??? Troubleshoots software and hardware questions, issues, problems and failures with workstations, laptops, related hardware / software; this may include more complex and challenging matters that require research and initiative to resolve. Activities include recognition, research, isolation, resolution, and follow-up actions. ??? Screens and diagnoses internal inquiries and work requests for maintenance of computers. Identifies incidents, issues, questions and problems that are beyond the scope of the work group and refer those to higher-level End User Support staff members or to other IS groups. ??? May recommend changes to existing procedures. Works with end users as necessary to assure they know and follow new and existing procedures. ??? Assures that all activities are documented and reported according to Parsons and IS standards. ??? Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user???s satisfaction. ??? Maintains knowledge of current trends in the development of end user hardware and software. ??? May work with third-party vendors and contractors in handling routine installation, maintenance and use of their products and services. ??? Assists with project mobilization activities; may work with projects having to do with IT infrastructure hardware, as directed. ??? Assists with office moves, consolidations, and closures. ??? Onsite support will be provided in home office (Denver, CO) as well as remote regional support with some business travel, as needed. PREFERRED EDUCATION/EXPERIENCE: 4-year degree in Computer Science (or related curriculum) and at least 6-8 years of relevant IT work experience. Experience should include the support of various Endpoint devices in a geographically diverse environment. Individuals with a 2-year degree and an additional 3 years of relevant experience can be considered. Those candidates without a degree will be required to have an additional 5 years of relevant experience for consideration. CERTIFICATIONS: ??? COMPTIA Fundamentals or A+ certification (either or both preferred) ??? Microsoft certification and or ITIL Foundation if applicable SKILLS/COMPETENCIES: ??? A good working knowledge of Microsoft operating system and applications as well as a very good knowledge of personal computer technology, including a variety of computer models, printers and peripherals. Experience working with standard security tools including anti-virus and disk encryption. ??? Working knowledge of the Apple operating system and applications. ??? Good team work skills ??? Excellent customer service skills. ??? Be very thorough, organized, and efficient. ??? Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations. ??? Written and oral communication skills appropriate for the position, including the ability to speak very well in basic professional situations and present technical data in a logical manner that is easy to understand (may include communication via telephone, in person, or presenting to small groups). Ability to write moderately complex documents (may include emails, memos, procedures, presentations, knowledge articles). Typically communicates with a wide variety of individuals (employees and managers) throughout the organization and outside of the organization (i.e. clients, vendors). Additional Details

  • Monday ??? Friday
  • 7:00 AM -4:00 PM
  • Travel be required within a few offices ??? all are located within 15 minutes of each other.
  • Weekly pay.
  • Benefits.
  • 401k.
  • Contract position through the end of the year.

Keywords: System One, Denver , End User Computer Support Technician, Professions , Denver, Colorado

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