Support Center Analyst - IT Desk (DOI - CSC)
Company: NuAxis Innovations
Location: Lakewood
Posted on: May 28, 2023
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Job Description:
We're going places, hop on board. Our value is in our employees
- smart, passionate, and fun people. Grow with us! As a growing
business, every NuAxis Innovations employee impacts the success and
direction of this company. We all share a true passion for
technology and enjoy working together to develop solutions, share
ideas, and exchange knowledge. At NuAxis Innovations, we celebrate
diversity and the unique perspective each team member brings to
his/her job, team, and community. We are currently seeking a
talented and motivated Support Center Analyst - IT Desk for a
Full-Time position. Job Summary: This role is largely responsible
for providing remote telephone and email-based IT operational
support services to the organization. We are looking to fill a need
to have a highly competent and highly motivated individual in this
role. This position requires a high level of IT support knowledge,
customer service experience, good communications skills and work
ethic. This is an Enterprise Operations Support role, as such it
will require commitment on your part as well as ours. Essential
Functions: Some of the primary responsibilities of this role would
include: Remote telephone-based Call Center / Help Desk / Service
Desk support services Owning, tracking, troubleshooting and
resolving IT incidents and service requests Fulfilling requests and
resolving incidents on a daily basis to ensure service-related
issues are identified and resolved within established Service Level
Agreements (SLAs) This remote telephone based operational support
role requires a service-oriented mentality, high sense of ownership
of the incidents, problems, and requests, focus on managing and
resolving issues in alignment with the SLAs, establishing and
maintaining communication with technology customers to keep them
updated with status of their requests, and proactively escalating
any issues that cannot be resolved within the established
timeframes. Education: High school diploma or equivalent.
Bachelor's Degree preferred. HDI Analyst Certification (e.g., CSA,
SCA, DST, etc.) - required within 90 business days of hire.
Knowledge Requirements: Critical Thinking Skills Active Listening
and Effective Communication skills Enterprise Ticketing Application
(ITSM) Experience - BMC Remedy Service Management experience
preferred. Active Directory Experience VPN (Cisco, Pulse Secure,
etc.) Remote Support Software (Bomgar, Team Viewer, etc.) Email
Support (Google, Microsoft Outlook, Lotus Notes, etc.) Mobile
Devices (Android and iOS) Software Installation Web Browsers (IE,
Edge, Chrome, and Mozilla) Printer Support Network Drive Support
Operating Systems (Windows 7 & 10) Experience: Two (2) + years'
experience in an high volume enterprise level call center, help
desk, or service desk operation Does this opportunity sound like a
fit for you? If so, join our talent community and click to apply
now!! Our Profile: NuAxis is an IT Services firm providing
innovative solutions to the U.S. Federal Government using
state-of-the-art technologies, architectures, and life cycle
management. We are a Certified Microsoft Partner with extensive
Microsoft technologies experience. Our services portfolio includes
Project Management, Application Development, Infrastructure
Management, and Security Management. We offer competitive salaries,
an attractive benefits package, and the opportunity to learn from
experts. High technology small business with long-standing U.S.
Federal Government experience * Visionary executive leadership *
Expert professional services team comprised of highly skilled
engineers and software developers * Rapid growth over the last
several years. NuAxis is an Equal Opportunity/Affirmative Action
Employer, including Vets and Disabled. Employment contingent upon
successful completion of a background investigation. At NuAxis
Innovations, we are committed to a comprehensive employee benefits
program that helps our employees stay healthy, feel secure, and
maintain a healthy work/life balance. NuAxis Innovations benefits
include medical, dental, vision, spending accounts, disability,
basic and supplemental life insurance, a 401(k) plan, paid time
off, and additional voluntary benefits. More specific information
on benefits eligibility will be provided as part of the interview
process. #Dice #NAIPDN-99213734-3054-4aec-a66e-4bf3195677c1
Keywords: NuAxis Innovations, Denver , Support Center Analyst - IT Desk (DOI - CSC), Professions , Lakewood, Colorado
Click
here to apply!
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