Support Services Technician (Field)

Company: Applied Tech
Location: Denver
Posted on: March 20, 2023

Job Description:

Description -Support Services Technicians -utilize -several skills to -provide -all-star leadership to Applied Tech's internal teams and customer support to our clients. -You will be onsite at a client site some or -all of -the time. - -appropriate professionalism -and urgency, and have a knack for adapting your interpersonal style to many -different types -of users. You know how to support integrated enterprise applications, troubleshoot hardware and software, and keep users up and running. Candidates should -possess strong communication -and a client-first mindset. -Scheduled hours would be from 10am-7pm MST. This is a full-time position and includes our entire suite of benefits in the beautiful state of Colorado! - -This is not a contract position.Primary Responsibilities -

• Technical issues involving Microsoft's full suite of business applications and operating systems.
• Hardware and software support, maintenance and updates for desktops, -printers, -and mobile devices. -
• General -knowledge -hardware and software support for servers. -
• General knowledge -firewalls, -switches, -and wireless access points. -
• Logging client issues correctly in our ticket management system. -
• Substantial customer service focus with proven results for client satisfaction. -
• Demonstrate complete ownership and accountability of incoming tickets. -
• Address time sensitive issues promptly. -
• Candidates will be required to field incoming requests while working on several items at one time. - - -
• Must be able to meet deadlines and effectively communicate issues/solutions. -
• Logging client issues correctly in our ticket management system. -
• Ability to work with -vendors---to get customer environment stable. -
• Candidates will be required to field incoming requests while working on several items at one time.------ -
• Must be able to meet deadlines and effectively communicate issues/solutions. -
• Must be able -to go on-site to help with the needs of the customer. -Education and Qualifications -
  • Excellent communication and customer service experience -
  • Active driver's license and proof of auto insurance -
  • Windows and/or Apple operating systems -
  • General -Knowledge of -Microsoft Exchange (On-Premise -and Online) -
  • General Knowledge of -Hypervisor technology (Hyper-V and VMware) -
  • Understanding of networking including DNS, DHCP, TCP/IP -
  • Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc. -
  • Certification required within six months of being hired -Compensation -$40,000-$60,000 DOE -
    Soft SkillsSupervision/Autonomy -Able to independently set direction and scope of work. Able to evaluate the work of others and make decisions that affect personal or team productivity within a well-defined area of responsibility. -Planning/Organization - -Able to organize incoming -request -for work from multiple sources and plan projects without well-defined goals, maintaining day to day productivity with few requests for help. -Process Management -Understands and follows established processes.--- Able to adapt to ongoing changes in processes, priorities, tasks and workload. - -Able to help develop and define processes and process improvement for Applied Tech. -Communication -Strong written and verbal communication skills. Demonstrates clear and professional written communication that conveys confidence and competence. - Able to explain complicated concepts with poise to large groups.People Skills/Conflict Management -Strong interpersonal skills for effective interaction with clients, third parties, and teammates. Able to demonstrate confidence in high-pressure situations and resolve conflicts. - -Physical Requirements -
    • Ability to use computers daily in an interactive manner for extended periods of time, possibly exceeding 8 hours per day -
    • Ability to sit for an extended -period -
    • Ability to frequently and accurately communicate with employees, customers, and vendors in person, via the telephone or by email - -NOTE: - -This -Employee -may perform other related duties as requested to meet the ongoing needs of the organization. - -

Keywords: Applied Tech, Denver , Support Services Technician (Field), Professions , Denver, Colorado