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CSR - Transportation Rep.

Company: Colorado Network Staffing
Location: Denver
Posted on: January 27, 2023

Job Description:

Customer Service Representative - Transportation Specialist

Pay Rate
$20/hour

Location
Denver, CO

Period of Performance
Jan. 2023 - June 2023

Classification
Full Time
Monday-Friday


Reports to
Team Lead

JOB DESCRIPTION

Summary/Objective
The Transportation Specialist will provide planning support, coordination, and management assistance for the First Call Center (FCC). Supports individuals, teams and/or departments through facilitating and regulating a series of activities and work streams. Carries out specific tasks based on established procedures, to ensure a broader set of priorities and objectives are met. Primary focus is on execution of assigned tasks in a specific area of responsibility, with a non-technical scope and a high degree of customer service.

Essential Functions

  • Day to day execution: provides administrative support and assists in carrying out specific activities, such as: distribution of materials, process documentation, conducting training, organizes and submits reports, coordinates responses, develops procedures, and maintains records and files.
  • Problem solving: assesses and troubleshoots, escalates problems and interacts with stakeholders across the district to resolve problems related to area of responsibility. Exercises discretion to make exceptions to policy. Documents exceptions for compliance record keeping and reporting.
  • Collaboration: ensures appropriate key stakeholder involvement in planning, goal-setting, and implementation to achieve buy-in of work products. Ensures purposeful, positive and professional interactions and relationships with all stakeholders.
  • Continuous improvement: identifies process inefficiencies and proposes solutions, identifies opportunities through external research on trends in resources, programs, and services and internal research with stakeholders, and supports improvement efforts in order to ensure smooth execution with appropriate participation and support across the district.
  • Responds to a high volume of customer service calls and two-way radio calls, makes emergency or non-emergency determination for in-response to calls, and acts accordingly; communicates with proper emergency contacts and/or personnel for emergency situations

    Competencies


  • Proficiency with Microsoft Office products, including Word, Excel, and Outlook
  • Effective time management, critical thinking, problem solving, and organizational skills
  • Ability to work independently, make decisions, and complete assignments
  • Strong attention to detail with the ability to recall information that has been presented previously
  • Effectively handles multiple demands and competing deadlines, at times with interruptions
  • High degree of integrity in handling confidential information
  • Ability to work under pressure, exercise good judgment, and make sound decisions in stressful situations
  • Ability to organize and categorize information for analysis and to develop concise, meaningful, reports

    Work Environment
    This job operates in a professional office environment. This role routinely uses standard office equipment.

    Physical Demands
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. While performing the duties of this job, the employee is regularly required to talk and hear.

    Required Education and Experience


  • High School Diploma or GED
  • Four years customer service/call-center experience

    Additional Requirements
    Must be Fully Vaccinated against COVID-19.

    Work Authorization/Security Clearance
    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

    AAP/EEO Statement
    CNS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CNS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    CNS expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CNS's employees to perform their job duties may result in discipline up to and including discharge.

    Other Duties
    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: Colorado Network Staffing, Denver , CSR - Transportation Rep., Professions , Denver, Colorado

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