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Key Accounts Onboarding Specialist

Company: Housecall Pro
Location: Denver
Posted on: January 26, 2023

Job Description:

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes. We're all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and-ultimately-save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members' careers as they expect their teams to be on creating solutions for Pros. We also offer:

  • A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
  • Paid holidays and flexible, take-it-as-you-need-it paid time off -
  • Monthly tech reimbursements
  • A culture built on innovation that values big ideas, no matter where they come from The role : Key Accounts Onboarding Specialist Our Customer Success team is extraordinary. Empathetic, hard working, and focused on partnering with our service professionals. Our success is their success. Our team of entrepreneurial, enthusiastic and client-focused team members are the "human face" of Housecall Pro, helping our service professionals to operate and to grow their businesses. - As a Key Accounts Onboarding Specialist, you will be responsible for the onboarding and long term success of our enterprise customers' accounts. You are a great communicator who is comfortable taking on complex projects with a diverse set of stakeholders. You believe that great isn't good enough. You bring an analytical mind to constantly improve the efficiency and efficacy of your projects. You will use your experience to be a true consultant for small businesses in the home services space. What you'll be doing / expectations:
    • Own relationship during initial onboarding phase for new Key Accounts: Account activation and transition, increase adoption and product utilization, establish a trusted relationship, drive continued value of our products and services
    • Handle long term support requests for training and coaching for all Key Accounts (post onboarding) -
    • Ability to effectively communicate client information, trends and feedback across teams - sales, marketing, engineering, and tech support
    • Develop, prepare, and nurture customers for advocacy
    • Identify opportunities for expansion
    • Prompt attention to details and timelines with the ability to leverage action
    • Innovate on current processes and proactively seek ways to improve the Pro experience
    • Improve customer opportunities by leveraging qualitative and quantitative analysis
    • Develop processes that distinguish our brand by exceeding customer expectations in support delivery
    • Troubleshoot technical issues, have deep product knowledge & ability to be creative and think outside the box for solutions Compensation: $58,682 OTE Qualifications
      • Bachelor's degree preferred
      • 2-4 years of full-time customer success, implementation or sales experience -
      • Demonstrated experience exceeding customer success or sales metrics
      • Experience in developing relationships with new customers and serving as a consultant Preferred Qualifications:
        • Knowledge of and established relationships within a relevant industry
        • Proven success working with cross-functional teams and building strong relationships internally and externally
        • Established credibility with service professionals from HVAC, plumbing, electrical, carpet cleaning and/or maid specialties
        • CRM experience
        • Customer success experience is a plus
        • Motivation, drive, and a self-starting attitude
        • Ability to work in a fast paced, team environment
        • Ability to understand customer needs and meet those needs with a successful product sale
        • Good time management with strong organizational skills Founded in 2013, Housecall Pro champions home service professionals by giving them the tools to work simpler and grow smarter across all aspects of their business. Our core SaaS software platform helps Pros with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. We support more than 20,000 businesses and have over 400 ambitious, mission-driven, genuinely fun-loving employees in San Diego, Denver, and all over the world. If you want to do work that impacts real people, supported by a team that'll invest in you every step of the way, we'd love to hear from you. - Housecall Pro celebrates diversity and we are committed to creating an inclusive environment for all employees with equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation. Applicants must be currently authorized to work in the United States on a full-time basis. This role is open to candidates inside and outside of Colorado, but for those hired in Colorado the expected compensation range for this role is $26.65-$28.21/hour (includes base and potential performance bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. And the hourly rate for successful candidates outside of Colorado may differ based on location. This role is also eligible to participate in Housecall Pro's the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we're scaling our team to help enable and accelerate our growth.

Keywords: Housecall Pro, Denver , Key Accounts Onboarding Specialist, Professions , Denver, Colorado

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