Key Accounts Onboarding Specialist
Company: Housecall Pro
Location: Denver
Posted on: January 26, 2023
Job Description:
Help us build solutions that build better lives. At Housecall
Pro, we show up to work every day to make a difference for real
people: the home service professionals that support America's 100
million homes. We're all about the Pro, and dedicate our days to
helping them streamline operations, scale their businesses,
and-ultimately-save time so they can be with their families and
live well. We care deeply about our customers and foster a culture
where our company, employees, and Pros grow and succeed together.
Leadership is as focused on growing team members' careers as they
expect their teams to be on creating solutions for Pros. We also
offer:
- A generous benefits program that supports the whole you with
medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time
off -
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter
where they come from The role : Key Accounts Onboarding Specialist
Our Customer Success team is extraordinary. Empathetic, hard
working, and focused on partnering with our service professionals.
Our success is their success. Our team of entrepreneurial,
enthusiastic and client-focused team members are the "human face"
of Housecall Pro, helping our service professionals to operate and
to grow their businesses. - As a Key Accounts Onboarding
Specialist, you will be responsible for the onboarding and long
term success of our enterprise customers' accounts. You are a great
communicator who is comfortable taking on complex projects with a
diverse set of stakeholders. You believe that great isn't good
enough. You bring an analytical mind to constantly improve the
efficiency and efficacy of your projects. You will use your
experience to be a true consultant for small businesses in the home
services space. What you'll be doing / expectations:
- Own relationship during initial onboarding phase for new Key
Accounts: Account activation and transition, increase adoption and
product utilization, establish a trusted relationship, drive
continued value of our products and services
- Handle long term support requests for training and coaching for
all Key Accounts (post onboarding) -
- Ability to effectively communicate client information, trends
and feedback across teams - sales, marketing, engineering, and tech
support
- Develop, prepare, and nurture customers for advocacy
- Identify opportunities for expansion
- Prompt attention to details and timelines with the ability to
leverage action
- Innovate on current processes and proactively seek ways to
improve the Pro experience
- Improve customer opportunities by leveraging qualitative and
quantitative analysis
- Develop processes that distinguish our brand by exceeding
customer expectations in support delivery
- Troubleshoot technical issues, have deep product knowledge &
ability to be creative and think outside the box for solutions
Compensation: $58,682 OTE Qualifications
- Bachelor's degree preferred
- 2-4 years of full-time customer success, implementation or
sales experience -
- Demonstrated experience exceeding customer success or sales
metrics
- Experience in developing relationships with new customers and
serving as a consultant Preferred Qualifications:
- Knowledge of and established relationships within a relevant
industry
- Proven success working with cross-functional teams and building
strong relationships internally and externally
- Established credibility with service professionals from HVAC,
plumbing, electrical, carpet cleaning and/or maid specialties
- CRM experience
- Customer success experience is a plus
- Motivation, drive, and a self-starting attitude
- Ability to work in a fast paced, team environment
- Ability to understand customer needs and meet those needs with
a successful product sale
- Good time management with strong organizational skills Founded
in 2013, Housecall Pro champions home service professionals by
giving them the tools to work simpler and grow smarter across all
aspects of their business. Our core SaaS software platform helps
Pros with scheduling, dispatching, job management, invoicing,
payment processing, marketing, and more. We support more than
20,000 businesses and have over 400 ambitious, mission-driven,
genuinely fun-loving employees in San Diego, Denver, and all over
the world. If you want to do work that impacts real people,
supported by a team that'll invest in you every step of the way,
we'd love to hear from you. - Housecall Pro celebrates diversity
and we are committed to creating an inclusive environment for all
employees with equal treatment and opportunity in all aspects of
recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender
identity/expression, sexual orientation, veteran or military
status, or any other category protected under the law. Housecall
Pro is an equal opportunity employer; committed to an environment
free from discrimination, harassment, and retaliation. Applicants
must be currently authorized to work in the United States on a
full-time basis. This role is open to candidates inside and outside
of Colorado, but for those hired in Colorado the expected
compensation range for this role is $26.65-$28.21/hour (includes
base and potential performance bonus). The specific hourly rate for
the successful candidate will be determined based on permissible,
non-discriminatory factors such as skills, experience, and
geographic location. And the hourly rate for successful candidates
outside of Colorado may differ based on location. This role is also
eligible to participate in Housecall Pro's the following benefits:
health care insurance (medical, dental, vision, disability),
employee assistance program, 401(K), flexible time off, paid
parental leave, tech reimbursement, and other company benefits.
Housecall Pro is growing fast and we're scaling our team to help
enable and accelerate our growth.
Keywords: Housecall Pro, Denver , Key Accounts Onboarding Specialist, Professions , Denver, Colorado
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