Client Services Consultant II
Posted on: November 26, 2022
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days) to receive an alert: Share this Job Date Posted: Oct 10,
2022Company: MetLife Role Value Proposition:Delivers exceptional
customer service to one or more large group benefits clients. Works
with the Account Executive and other internal partners to manage
the customer relationship and provide administrative support for
the delivery of MetLife's products and services.Key
- Overall accountability for: -client requests, leading projects,
providing clients with alternative solutions, identifying possible
plan design alternatives, acting as a liaison between the client
and internal MetLife teams.
- Collaborates and acts as a liaison to assist with problem
resolution and troubleshooting.
- Provides exceptional customer service to support ongoing
customer delivery and client satisfaction.
- Participates in client account audits and strategic planning
- Partners with financial team in completion of client reports;
analyzing results and identifying trends.
- Leads and coordinates implementation of the addition of MetLife
products on a basis.
- Participates in strategy meetings, establishes specific
processes and reports, reviews contract documents, creates process
manuals and inputs and ensures accurate input of data in MetLife
systems, develops and leads client presentations.
- Maintains awareness and knowledge of MetLife's and competitors'
products and trends.
- Perform other related duties as assigned or required.Essential
Business Experience and Technical Skills:Required:
- 5+ years of relevant experience
- Proficiency with Microsoft Office Suite (particularly Excel and
- Excellent organizational, interpersonal, and communication
skills, both written and verbal
- Strong project management skills including problem solving,
attention to detail, analytical thinking and decisiveness
- Ability to balance autonomous work with collaborative
environments; effectively handle multiple tasks, prioritize
deadlines appropriately and remain flexible
- Ability to balance client expectations with MetLife
- Self-motivated to learn more about the business and is
proactive in personal developmentPreferred experience: -Knowledge
of group benefits products, particularly Life, Disability, Dental,
and/or Accident & Health The wage range for this position specific
to Colorado is ($59,600 -to $79,400 ) . The role is eligible for
incentive compensation under the MetLife Annual Variable Incentive
Plan ("AVIP"). Your eligibility for and award of incentives are
governed by the terms of the plan. MetLife offers a comprehensive
benefits program that includes Medical, Dental, Life, Vision plus
Retirement benefits and Paid Time Off. MetLife:MetLife, through its
subsidiaries and affiliates, is one of the world's leading
financial services companies, providing insurance, annuities,
employee benefits and asset management to help its individual and
institutional customers navigate their changing world. Founded in
1868, MetLife has operations in more than 40 countries and holds
leading market positions in the United States, Japan, Latin
America, Asia, Europe and the Middle East.We are one of the largest
institutional investors in the U.S. with $642.4 -billion of total
assets under management as of March 31, 2021. We are ranked #46 -on
the Fortune 500 list for 2021. In 2020, -we were named to the Dow
Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI
is a global index to track the leading sustainability-driven
companies. We are proud to have been named to Fortune magazine's
2021 list of the "World's Most Admired Companies." -MetLife is
committed to building a purpose-driven and inclusive culture that
energizes our people. Our employees work every day to help build a
more confident future for people around the world.We want to make
it simple for all interested and qualified candidates to apply for
employment opportunities with MetLife. For further information
about how to request a reasonable accommodation, please click on
the Disability Accommodations link below.MetLife is a proud Equal
Employment Opportunity and Affirmative Action employer dedicated to
attracting, retaining, and developing a diverse and inclusive
workforce. All qualified applicants will receive consideration for
employment at MetLife without regards to race, color, religion, sex
(including pregnancy, childbirth, or related medical conditions),
sexual orientation, gender identity or expression, age, disability,
national origin, marital or domestic/civil partnership status,
genetic information, citizenship status, uniformed service member
or veteran status, or any other characteristic protected by
law.MetLife maintains a drug-free workplace.
Keywords: MetLife, Denver , Client Services Consultant II, Professions , Englewood, Colorado
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