Service Coordinator

Company: ProCraft Mechanical
Location: Denver
Posted on: May 16, 2022

Job Description:

Position: - Service Coordinator
For HVAC & Plumbing Contractor
Location: - Broomfield, CO

About ProCraft Mechanical: - Do you get satisfaction knowing you are part of a team that builds tangible and visible spaces that will have a positive impact on the community now and in the future? Since 2014, ProCraft has been part of the changing Front Range landscape, one building project at a time. ProCraft Mechanical successfully serves the mechanical, HVAC and plumbing industry focusing on a relationship/solution-based culture. As the dynamics of the construction industry evolve, we keep our processes and procedures simple, and use "best contracting practices" to emphasize quality built products.

ProCraft is dedicated to build professional craftspeople by mentoring construction leaders now and for the future. ProCraft builds from within by providing education, training and unique opportunities for growth for a profitable and lifetime career. WHO we mentor and build is engrained into WHAT we physically build, we are ProCraft Mechanical.

Our fast-paced and growing company is looking for the right person to fill an integral position within the ProCraft Mechanical Team.
Are you an accomplished Service Coordinator who is motivated, reliable, and a self-starter? Are you a problem solver who always strives to lend a hand wherever needed? If this describes you, then you might be just the right person to fill this crucial,
part-time / full-time role within the ProCraft Mechanical Team.

Job Summary: - Responsible for processes and procedures relating to coordination, dispatching and planning of daily / weekly service technician schedule.

Essential Job Functions:
Answer Service Department phone line to address customer needs.
Create work orders and schedule service calls by assigning appropriate technician to project. Service calls may include: -mechanical equipment startups and warranty for construction, preventative maintenance contracts, and billable service calls to commercial and residential customers.
Manage work load distribution by evaluating project timelines, emergency requirements, and technician locations to create optimal project solutions.
Manage work orders through to completion including documentation of work performed, any remaining work or details and review of technician labor.
Participate in After-Hours On-Call rotation.
Ordering/Purchasing materials for jobs and technicians.
Help complete estimates: gather project information from technicians, draft and track proposals, procure job contract.
Create weekly service reports for Service Management Team.
Assist with customer management of accounts.
Demonstrate professional customer service skills and a positive attitude.
Ensure all service work meets or exceeds the customers' performance criteria.
Assist with all project coordination including technician information, material procurement and schedules.

Our ideal candidate possesses these skills:
- - - - - - - - -Detail oriented and ability to manage multiple and complex projects.
- - - - - - - - -Basic understanding of mechanical construction service. Plumbing and HVAC Service experience preferred.
- - - - - - - - -Microsoft Office, Excel and business software
- - - - - - - - -Positive and professional attitude with strong external and internal customer service skills.
Minimum of two, or more, years of service dispatch experience preferably in the construction or the mechanical industry.

What ProCraft Mechanical Has to Offer: -At ProCraft Mechanical, we pride ourselves on always striving for excellence and our commitment to providing our employees with great benefits . -ProCraft Mechanical employees can enjoy:
Competitive compensation
6 paid Holidays
Paid Time Off
Bonus Opportunities
100% Paid Employee Medical, Dental, Vision and Life Insurance
Flex Spending, Accident & Critical Illness and Disability Insurance Plans Available
401k Retirement Plan with company matching
Weekly pay with direct deposit
Potential for Company Advancement
ProCraft Mechanical is an Equal Employment Opportunity Employer.

Keywords: ProCraft Mechanical, Denver , Service Coordinator, Professions , Denver, Colorado