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Senior Consultant, Client Services

Company: Guild Education
Location: Denver
Posted on: April 9, 2021

Job Description:

Guild is hiring a Senior Consultant, Client Services to play a central role in Guild's mission by helping to build and maintain solid relationships with current and new Fortune 1000 clients. In this role, you'll develop an intimate understanding of the strategic needs of our employer partners, providing high-quality and cost-effective project management, consulting, and research support. In collaboration with the greater Client Services team, you will translate our partners' needs, issues, and ideas into effective strategies and action plans that will scale their educational benefits offerings. Guild operates on the cutting edge of the Future of Work, partnering with the United States' largest companies to innovate on how to educate and up-skill millions of employees. These employers span industries, with a particular focus on employers with large populations of front-line employees, including Financial Services, Retail, Restaurants and Telecommunications. The Client Services team is specifically focused on owning these employer relationships, following their decision to join the network. Using a mix of strategic consulting, customer success and commercial orientation, the team manages and grows these large, strategic client relationships. As a Senior Consultant, Client Services, you will work across a concentrated set of clients to:

  • Assist in the execution of key work streams to ensure employer partners successfully implement & grow their use of Guild offerings, including:
  • Implementation of the Guild platform
  • Coordination with Guild's student coaching team
  • Analysis of the impact of Guild's offerings against key client strategic priorities
  • Become a trusted advisor and serve as an adept on assigned partner/s, using qualitative and quantitative skills and robust problem-solving approaches to distill research into actionable and compelling conclusions--
  • Increase client satisfaction through the delivery development process, honing your ability to create compelling narratives and visuals while bringing Guild's insights and strategic initiative ideas to life
  • Collaborate with our Marketing, Product, and Design teams to prioritize new product development, upsell new offerings, and build employee awareness marketing campaigns You are a solid fit for this role if you have:
    • Proven data, research and problem-solving skills, with the ability to synthesize information and communicate insights effectively
    • Excellent written and oral presentation skills--
    • Exceptional organizational skills, with a high attention to detail and the ability to keep track of both the high-level progress and the small details
    • A team-oriented mindset, thriving in an environment that's collaborative and celebrates change
    • Motivation to work hard and a plan for how you can refresh/recharge while working in a startup
    • Something else? Wonderful, we're curious to learn more about you! About Guild: Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild's proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion.-- We are one of the few female-led companies to hit a $1 billion valuation and the only Certified B Corporation with those qualifications. Our Series D financing round was led by Ken Chenault , General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq.-- Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, we feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $90,000-$110,000 and variable compensation, as well as company stock options.--
      • Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
      • Access to a 401k to help save for your future
      • 3 weeks of vacation in your first year and an open vacation policy after year 1 to help you recharge
      • 8 days of fully-paid sick leave, so that you can take the time to heal and or recover--
      • Family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, employer-sponsored life insurance, and fertility care benefits.
      • Well-rounded wellness benefits including access to free and low cost mental health resources and support services
      • Education benefits and tuition assistance to help your future development and growth Are you able to provide documentation that shows you can legally work in the US? --*
        -- U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Guild Education are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
        • Autism
        • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
        • Blind or low vision
        • Cancer
        • Cardiovascular or heart disease
        • Celiac disease
        • Cerebral palsy
        • Deaf or hard of hearing
        • Depression or anxiety
        • Diabetes
        • Epilepsy
        • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
        • Intellectual disability
        • Missing limbs or partially missing limbs
        • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
        • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Guild Education, Denver , Senior Consultant, Client Services, Professions , Denver, Colorado

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