Service Desk Analyst - Aurora, CO
Company: Kelly Services
Location: Denver
Posted on: April 9, 2021
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Job Description:
Service Desk AnalystLocationAurora, CO 80011Work
SpecificationsService Desk AnalystContract Info --- 6+ month
contract, possible to convertThe IT Service Desk Analyst will
provide first line technical support to geographically dispersed
internal staff. The successful candidate will hit the ground
running; requiring an aptitude for working with
applications/systems to undertake analysis, diagnosis and
resolution of staff problems, which may range from straightforward
to more complicated technical issues.Responsibilities: ---
Receiving, logging and managing calls from internal staff via
telephone and email--- Escalating calls by creating tickets to
escalate calls to tier 2 support.--- Maintaining an Asset Database
and track changes--- Basic troubleshooting of IT related problems
from in-house software to hardware, such as mobile, Laptops, PCs
and Printers--- Escalate unresolved calls to the infrastructure
support team--- Log all calls in the Service Desk Call Logging
system (SCSM)--- Take ownership of user problems and follow up the
status of problems on behalf of the user and communicate progress
in a timely manner--- To maintain a high degree of customer service
for all support queries and adhere to all service management
principles--- Provide basic in-house training in MS Office
applications used within the Association (Word, Excel, Outlook,
PowerPoint)--- Basic Active Directory knowledge. Creating user
accounts, reset passwords, create groups etc.--- To arrange for
external technical support where problems cannot be resolved in
houseQualifications: --- Must be well-versed supporting Office365
environment.--- Excellent communication skills and telephone
manner.--- Excellent organizational skills--- 2 years previous IT
Service Desk and/or Call Centre experience required--- Incident
Management experience - Managing incidents including business
expectations and communication--- Basic User & Security Group
Active Directory administration--- Strong knowledge of Microsoft
based operating systems with emphasis on Windows 7 and Office
2007--- Experience with using and troubleshooting Outlook 2007
within a network environment (permissions, calendar sharing, and
delegation)--- You will be a self-motivated achiever who gains
satisfaction from providing excellent customer service--Estimated
Start Date: 3/29/2021Projected End Date: 10/1/2021Work Week: Mon;
Tue; Wed; Thu; Fri----Why Kelly--?By partnering with Kelly IT,
you'll have direct connections to top companies around the
globe-giving you the chance to put your tech skills to work on some
of today's most intriguing, innovative, and high-visibility
projects. In a world where change is the only constant, our
unparalleled connections and IT market expertise help you take your
skills exactly where you want to go. We're here to help you gain
experience, keep learning, and move your career forward.About
Kelly--At Kelly, we're always thinking about what's next and
advising job seekers on new ways of working to reach their full
potential. In fact, we're a leading advocate for
temporary/non-traditional workstyles, because we believe they allow
flexibility and tremendous growth opportunities that enable a
better way to work and live. Connecting great people with great
companies is what we do best, and our employment opportunities span
a wide variety of workstyles, skill levels, and industries around
the world.Kelly is an equal opportunity employer committed to
employing a diverse workforce and providing accommodations for
people with disabilities in all parts of the hiring process as
required under its Employment Accommodation Policy. Kelly will work
with applicants to meet accommodation needs that are made known to
Kelly in advance.]]
Keywords: Kelly Services, Denver , Service Desk Analyst - Aurora, CO, Professions , Denver, Colorado
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