Help Desk Analyst II
Company: Robert Half
Location: Henderson
Posted on: February 24, 2021
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Job Description:
Description Looking for a new opportunity? You might find the
Help Desk Analyst position at this growing company in the Service
field to be perfect for you. If you are a self-confident, motivated
person with a strong work ethic and excellent communication skills
who enjoys a fast-paced, team-driven environment, you might succeed
at this position. This Service Desk Analyst job's main duty is to
represent the Service Desk by liaising with 2nd and 3rd level teams
to help transition new and changing services. You will need to be
comfortable with creating knowledge articles and arranging training
for other Service Desk Analysts when needed. You will spend your
time handling complex end-user support issues and providing support
to team members by focusing on restoring service to the end users.
We need the person in this position to know how your role as the
Help Desk Analyst relates to IT projects and IT Service Management
initiatives. We need the person in this position to understand
Incident, Problem, Change Management and other processes. How these
processes work together to provide superior support and high
availability of our business is also important. The ideal candidate
for this Analyst job can cover alternative shifts when needed.How
you will make an impact- Troubleshoot end user issues: Provide
root-cause analysis on various web and mobile applications; handle
escalated tickets relating to server/network related issues-
Facilitate user account management: Onboarding, change and
departure processes- Meet and exceed SLA standards: Close tickets
in a timely manner, while upholding customer service standards-
Maintain hardware and peripherals: Responsible for upgrading and
replacing computer parts; handle documentation and asset inventory-
Understand concepts related to networks, servers, PCs, databases,
proprietary systems, etc.- Understand and utilize ITIL processes
(Incident, Problem, Change, etc.) and how they are used in a
corporate environment- Provide guidance to Tier 1 support and team
membersRobert Half offers qualified U.S. temporary professionals
and their dependents access to various benefit options through The
American Worker, including multiple Medical plans, Dental, Vision,
Short-Term Disability, Life, Accidental Death and Dismemberment
(AD& D) and Critical Illness & Accident coverage. Requirements - If
you're looking for job openings and have technical skills to serve
as escalation point for handling incidents and service requests
related to application, operating system and other service related
problems, you might be a good fit for this position - Candidates
who have a combination of superior customer service skills and
technical aptitude will be preferred- 3+ years' of experience
supporting desktop/server operating systems and technologies such
as Active Directory, DNS, Exchange and VMware- Possess skill set to
successfully analyze complex business problems, propose effective
solutions and understand and apply business vision and direction-
Active problem-solver who listens for customer cues and actively
resolves problems with grace and integrity- O 365 experience
preferred- Comprehensive knowledge of Citrix- Able to work
independently with a minimal amount of oversight- Sound written and
verbal communication skills- Ability to multitask and communicate
effectively with individuals of all backgrounds- One or more
programming or scripting language skills required - It is best if
you have ITIL certification Robert Half Technology matches IT
professionals with remote or on-site jobs on a temporary, project
or full-time basis. From roles in software and applications to IT
infrastructure and operations, we provide you unparalleled access
to exciting career opportunities.Our experienced staffing
professionals can promote you to employers and advocate on your
behalf. We provide access to top jobs, competitive compensation and
benefits, and free online training. For more opportunities, get the
Robert Half app and receive instant notifications when our AI
matches you with jobs.When you work with us, you're working with
the best. Robert Half has been recognized as one of FORTUNE's "Most
Admired Companies" every year since 1998 and was named to Forbes'
inaugural list of America's Best Temporary Staffing
Firms.Questions? Call your local office at All applicants applying
for U.S. job openings must be authorized to work in the United
States. Benefits are available to temporary professionals. Visit
for more information. 2020 Robert Half Technology. An Equal
Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply
Now," you're agreeing to Robert Half's Terms of Use ( ). - provided
by Dice
Keywords: Robert Half, Denver , Help Desk Analyst II, Professions , Henderson, Colorado
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