Product Support Analyst
Company: Ceridian
Location: Denver
Posted on: February 23, 2021
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Job Description:
Monday, February 8, 2021 This is our promise. Not only for our
customers, but our employees as well.-- Do you thrive in an
innovative and exciting environment that's continuously evolving?
Ceridian is looking for fun, intelligent, team oriented people who
believe in our values: Customer Focus,Transparency, Diligence,
Optimism, and Agility. Our workplace culture provides empowering
programs for career growth and offers diversity and inclusion
groups to support every person's career journey. Ceridian employees
have declared Ceridian a Great Place to Work-- in 2019, a Glassdoor
Best Places to Work in 2019, and one of Canada's Top 100 Employers
for the 16th consecutive year!-- Job Location: For this role, we
are open to remote work and can hire anywhere in the United States.
Preference for those located in Pacific or Mountain time zones.
Ideal markets for remote work include: Seattle, Washington Phoenix,
Arizona Salt Lake City, Utah The purpose of the Product Support
Analyst is to provide internal tier 3 product support for
Ceridian's core payroll application, engines, production
environment and back-office solution products to various internal
customer groups including Service Delivery, Implementation, and
Operations. Tasks include analysis, in depth trouble shooting &
problem solving, documentation, and communication of issues.-- The
successful candidate will be drawing upon their experience, skills
and product knowledge to determine root cause of escalated issues.
The ability to effectively manage the communication of these issues
and possible solutions to the Business, Product Management, and the
Product Development team is critical. Knowledge of Payroll and HR
systems along with Ceridian Business processes will assist in
determining appropriate solutions and actions to take with respect
to these issues. The candidate will assist in the creation of
processes and procedures to meet changing business needs or product
functionality to develop strong relationships with stakeholders in
the business. The ideal candidate will also act as a liaison
between Product Development and all Service teams, assisting in
identifying functional customer and staff usage requirements. The
ideal candidate is a customer centric, creative, a demonstrated
technical leader and hands-on contributor working with a variety of
technologies and environments with excellent problem solving and
multi-tasking abilities. Key Responsibility Areas:
We encourage all individuals to apply for positions that fit their
passions.
We thank all applicants in advance for their interest in this
position; however, only those selected for an interview will be
contacted. If you are selected for an interview, you will be
contacted by a Ceridian Recruiter with a @ceridian.com email
directly from our organization.--
Keywords: Ceridian, Denver , Product Support Analyst, Professions , Denver, Colorado
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