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Application Support Analyst

Company: The Judge Group, Inc.
Location: Denver
Posted on: February 23, 2021

Job Description:

Location: Denver, CO Description: Our client is currently seeking a Application Support Analyst Job Description: The Application Support Analyst's role is to accomplish the objectives of the business by identifying customer information and solving and processing problems. This position performs daily reconciliations and takes corrective actions to resolve discrepancies in a timely manner; working with partner teams and customers. Duties include:

  • Creates, audits and updates application support documentation
  • Collaborates with customers, support and technical teams to identify and develop support processes
  • Makes appropriate recommendations for adjustments to support processes, documentation, training, etc.
  • Understands and maintains security compliance with customer information
  • Deals with confidential information and/or issues using discretion and judgment
  • Interfaces with business units and customers for support issues
  • Recognizes and reports on issue trends
  • Resolves application related issues, escalates technical issues to appropriate teams
  • Performs user experience application validation after infrastructure and software updates to ensure availability SLAs
  • Assesses support workload to determine and provide appropriate reporting for support status and efficiency improvementsRequired skills:
    • Superb customer service skills and experience
    • Experience working with a ticketing system
    • Documentation creation in various platforms
    • Strong time management and work organization skills
    • Experience with Microsoft Office applications
    • Strong analytical skills Preferred:
      • Experience with ITIL processesContact: This job and many more are available through The Judge Group. Find us on the web at - provided by Dice

Keywords: The Judge Group, Inc., Denver , Application Support Analyst, Professions , Denver, Colorado

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