Purpose of Job
We are currently seeking a talented Decision Science Analyst
Mid-Level MSR Tools Strategy for one of the following locations:
San Antonio Home Office II/III, Colorado Springs Campus, Phoenix
Campus, Plano Legacy or Tampa Campus.
The candidates selected for these positions will be an important
part of the Bank MSR Tools strategy for evolving the suite of
technology and tools that MSRs and Leaders use in the Bank contact
center. Over the next three years, this technology transformation
will replace many core & ancillary MSR systems. The
candidates selected will collaborate with Omnichannel business
stakeholders to conduct in-depth research and analysis on Bank and
MSR channel data to drive insights on MSR tools performance and
member experience in order to influence the decisions and strategy
for Bank MSR tools.
Provide decision support for business areas across the
enterprise. Staff in this area will be responsible for applying
mathematical and statistical techniques and/or innovative
/quantitative analytical approaches to draw conclusions and make
'insight to action' recommendations to answer
business objectives and drive change. The essence of work performed
by the Decision Science Analyst involves gathering, manipulating
and synthesizing data (e.g., attributes, transactions, behaviors,
etc.), models and other relevant information to draw conclusions
and make recommendations resulting in implementable strategies.
About USAA USAA knows what it means to serve. We facilitate the
financial security of millions of U.S. military members and their
families. This singular mission requires a dedication to innovative
thinking at every level.
In each of the past five years, we've been a top-40
Fortune 100 Best Companies to Work For, and we've ranked
among Victory Media's Top 10 Military Friendly Employers 13
years straight. We embrace a robust veteran workforce and encourage
veterans and veteran spouses to apply.
USAA Careers - Award Winning Workplace
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Careers World Class Benefits
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* Leverages business/analytical knowledge to participate in
discussions with cross functional teams to understand and
collaborate on business objectives and influence solution
strategies. * The business problems analyzed are typically medium
to large scale with impact to current and/or future business
strategy. * Applies scientific/quantitative analytical approaches
to draw conclusions and make 'insight to action'
recommendations to answer the business objective and drive the
appropriate change. * Translates recommendation into communication
materials to effectively present to colleagues for peer review and
senior/lead analysts. * Incorporates visualization techniques to
support the relevant points of the analysis and ease the
understanding for less technical audiences. * Supports identifying
and gathering the relevant and quality data sources required to
fully answer and address the problem for the recommended strategy
through testing or exploratory data analysis (EDA). * Thoroughly
documents assumptions, methodology, validation and testing to
facilitate peer reviews. * Subsequent analysts should be able to
rely on documentation to replicate and continue work. * Adopts
emerging technology that can affect the application of scientific
methodologies and/or quantitative analytical approaches to problem
resolutions. * Delivers analysis/findings in a manner that conveys
understanding, influences up to mid-level management, garners
support for recommendations, drives business decisions, and
influences business strategy. * Recommendations typically have an
impact on business results.
* Bachelor's degree in Economics, Finance, Statistics,
Mathematics, Actuarial Sciences or other quantitative discipline. 4
years work experience in statistics, mathematics or quantitative
analytics or related experience can be substituted in lieu of a
degree in addition to the minimum years of work experience
required. OR A Master's Degree in quantitative analytics or
a related field OR A PhD in quantitative analytics or a related
* If Bachelor's degree, 2 or more years experience in a
decision support analytic function. OR If Master's Degree,
up to 2 years experience in a decision support analytic function.
OR If PhD, 0 years experience in a decision support analytic
Demonstrates intermediate knowledge of mathematical and
statistical techniques and approaches used to drive fact-based
decision-making. Successful completion of a job-related assessment
may be required.
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5 minutes.
Once you begin the questions you will not be able to finish them at
a later time and you will not able to change your responses.
* Experience with MSR Tools instrumentation (Portal) *
Experience working within a large financial matrixed institution *
Experience with Bank Omnichannel Analytics * Experience with
Hadoop, SQL, Tableau, Adobe, Snowflake or similar tools *
Experience with channel data such as Adobe Site Catalyst, MCID and
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates: Must complete 12 months in current
position (from date of hire or date of placement) or must have
managers approval prior to posting.
Last day for internal candidates to apply to the opening is
8/19/20 by 11:59 pm CST time .