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Service Coordinator

Company: Audi Flatirons
Location: Broomfield
Posted on: November 20, 2019

Job Description:

Audi Flatirons - Colorado's Newest Audi DealerAn Audi Dealer in Broomfield, Co.The entire team at Audi Flatirons is committed to providing exceptional customer service, and building lasting relationships with our clients. We believe in providing an experience that transcends the traditional process of buying or servicing your vehicle. We are looking for motivated, etiquette driven professionals to join our team in Broomfield.At Audi Flatirons, The Service Coordinator is responsible for initially greeting and welcoming customers over the phone. -They must provide excellent customer service and conduct themselves in a professional manner. -The Service Coordinator is responsible for managing customer needs on the phone, scheduling appointments, and managing the service department's schedule. The ideal candidate is a detail-oriented team player who may be assigned duties as required (i.e. assisting with organizing projects, identifying recalls, and supporting store needs). - -Responsibilities - - - - - - - - -Act as the first point of contact for visiting customers in service drive. - - - - - - - - -Meet and greet customers consistently with courtesy and high level of professionalism. - - - - - - - - -Make a friendly and premium-brand appearance. - - - - - - - - -Maintain cleanliness in service drive and customer vehicles - - - - - - - - -Shift vehicles in and out of technician work areas - - - - - - - - -Appropriately route customers to our sales, service and parts businesses as needed - - - - - - - - -Build strong relationships with customers and dealership employees. - - - - - - - - -Maintain a high and consistent level of premium-brand, customer service - WOW customers!Qualifications - - - - - - - - -High School Diploma or equivalent education and customer service experience. - - - - - - - - -Pleasant and engaging: able to project a "--smile' while speaking both in person and over the phone. - - - - - - - - -Proven outstanding customer service, preferably with a premium brand. - - - - - - - - -Preferred experience in office setting/ customer care/ call center preferred - - - - - - - - -Required to pass a background check and drug screening - - - - - - - - -Experience driving both manual and automatic vehicles - - - - - - - - -Team-oriented, flexible, and proficient at multi-tasking.Hours Needed: - - - - - - - - - -Mon - Fri 8A - 5P. - - - - - - - - -Rotating Saturday Schedule 1x/month (8-3P). - - - - - - - - - -Hourly Rate BOEAudi Flatirons provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. -This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. -

Keywords: Audi Flatirons, Denver , Service Coordinator, Other , Broomfield, Colorado

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