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Client Engagement Associate

Company: Marketron
Location: Denver
Posted on: July 15, 2019

Job Description:

The Client Engagement Associate is responsible for ensuring consistent growth and satisfaction of Marketron's new and existing digital clients. This is a position that trains and continuously encourages people to sell and market our digital offerings to their customers. Our team culture is fun, smart, responsible and hardworking and we're looking for someone with that attitude as well. The Client Engagement Associate is a master of our partner portal and facilitates sales growth through training individual sales reps as well as groups, educating and advising on digital marketing strategies, supporting the client on using the platform or creating savvy approaches to digital advertising for clients. The Client Engagement Associate heavily uses calls, emails, and webinars to do whatever it takes to support and grow their clients. This role does not do any cold sales calls. This position has a clear path for advancement for those who show interest, effort and skill. Some travel may be required (10%). Core Responsibilities: Personally own the growth of your clients, working with your team to act, observe and iterate your approaches to training, supporting, and growing your clientsServe as a trusted advisor to customers delivering best practices, guidance, and an empathetic earConduct formal and informal training sessions for activated partners (in-person as well as through web-meetings)Must be excited by, and comfortable with, talking on calls for several hours most daysMeet and exceed individual customer growth objectivesAnalyze customer's activity regularly and deliver solutions based on internal and industry best practicesWork collaboratively with cross-functional teams, including Marketron's Software Division, Marketing, and Product teams, to drive industry research, media strategy, marketing opportunities and campaign optimizationsMaintain ongoing relationship management with new and existing media partnersUtilize industry trends, research tools and analysis to present the value proposition of Marketron to digital clients through intelligent presentations and thought leadershipProvide regular updates to management on results Qualifications: 1 year of digital marketing work experience (media experience in digital, radio, TV or print a plus)Basic understanding of digital marketingCustomer service experienceAble to multi-task and adjust priorities on-the-flyAbility to multi-task and perform under pressureExcellent verbal and written communication skillsFast learner who can understand and articulate technology at any level Proficient in MS (Word, Excel, PowerPoint, Outlook) desktop applicationsProficient in social media platformsSelf-motivated team player that has ideas on fresh new ways to exceed customer's expectations Essential Functions:Communicate with assigned accounts via calls, emails and other methods recorded in SalesforceSupport partners with all aspects of use of the Marketron digital platformsAssist with on-boarding of new partnersAssist with training new partners on the platformIdentify the need for and assist with the creation of content, case studies, and market research for external and internal training and presentation purposesReporting on all aspect of the platform useAssist with the management of Pitch Partner PortalAssist with the development of training and other content in support of the use of Marketron digital products Working Conditions:May be exposed to moderate noise levels in an open concept office (i.e. computers, printers, or light traffic) May be required to work occasionally in evenings and/or weekends May require travel domestically The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities managed with it. Marketron is an Equal Opportunity Employer.

Keywords: Marketron, Denver , Client Engagement Associate, Other , Denver, Colorado

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