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Leasing Specialist

Company: Jefferson County Housing Authority
Location: Arvada
Posted on: July 15, 2019

Job Description:

The role of a Jefferson County Housing Authority Leasing Specialist requires high energy, a desire to make a real difference in people's lives and a commitment to anticipate and exceed the expectations of our residents and customers. This diverse role combines sales, customer service and marketing to Lease apartment homes and build excellent relationships with future applicants and residents. The qualified candidate is an energetic self-starter who enjoys working in a team environment with staff and clientele to maximize the JCHA portfolio occupancy.--Duties/Responsibilities: (Other duties may be assigned)1.----Follow Jefferson County Housing Authority (JCHA), U.S. Department of Housing and Urban Development (HUD), and Colorado Housing and Finance Authority (CHFA) policies, procedures, rules and regulations, where applicable. Must have or acquire a working knowledge of all pertinent rules regulations applicable to the position including the Low-Income Housing Tax Credit Program, HUD Multi Family rules, Fair Housing, HCV and appropriate leasing procedures.2.----Monitor and schedule the turnover of apartments for move-ins, move-outs and transfers in coordination with maintenance and Community Manager in order to ensure that apartments are in superior condition for occupancy.3.----Answer and return all calls or correspondence promptly, with the highest level of customer service. Greet prospective residents and show the property and its features in accordance with established procedures.4.----Schedule appointments and conduct in-person visits; record all traffic in weekly reports and in management software.5.-- Manage and update 50059 waitlist per HUD regulations; Send eligible and ineligible letters to applicants.6.-- Pre-qualify prospects in accordance with compliance and company procedures.7.----Submit all necessary documentation to Compliance Department for approval prior to move in. 8.----Maintain thorough product knowledge of the property, sister properties and competitors.9.----Assist in developing and implementing effective marketing strategies to increase property traffic and internet leads.10.--Ensure leasing office, tour path, vacant apartments, amenities and general curb appeal of community is impeccably clean, if necessary, spot clean.Resident Relations:1.-- Maintains the utmost confidentiality of all client, applicant and tenant information.2.----Must treat all people with respect and works with integrity and professional ethics, upholding the agency's values and mission. Represents the agency in a positive, professional and ethical manner always. This specifically includes abiding by all the ethical rules outlined in the Employee Handbook.3.-- Develop and maintain exceptional customer service relationships with prospects and residents.4.-- Plan, organize and conduct resident future functions as needed and as directed by management.Administrative:1.----Accurately prepare and be thoroughly knowledgeable with all lease-related paperwork. This includes processing housing applications, preparing move in information, and lease files.2.-- General clerical assistance including but not limited to answering phones, taking messages, and filing. 3.----Meets deadlines as assigned and demonstrates excellent attention to detail.Daily in town travel, using own or company vehicle if available. Minimal out of town training may be required.

Keywords: Jefferson County Housing Authority, Denver , Leasing Specialist, Other , Arvada, Colorado

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