DenverRecruiter Since 2001
the smart solution for Denver jobs

Student Success Advisor

Company: 2U
Location: Denver
Posted on: July 14, 2019

Job Description:

What We're Looking For

2U has launched high quality and innovative Masters programs delivered online. The mission of these programs is to deliver highly desired advanced professionals, with a high level education and moral grounding, to organizations across the country.

The Student Success Advisor is responsible for managing student attrition through providing proactive, reactive, comprehensive and exceptional customer service. This position is the critical first line of defense in executing 2U's expected white glove service level for its students, graduates and faculty.

Responsibilities Include, But Are Not Limited To

The Student Support Advisor will be assigned a group of enrolled students and is expected to facilitate every need of those students including but not limited to the following:


  • Manage student retention through providing proactive, reactive, comprehensive and exceptional customer service. This position is critical in executing 2U's expected white glove service level for its students and faculty.
  • Assisting in student on-boarding to include online orientation, registration and live training, as well as conducting Welcome Calls with students immediately upon enrollment.
  • Troubleshooting student support issues and coordinate solutions in accordance with all university policies, to include basic technical issues in the LMS
  • Analyze program and student data to estimate credit pacing, raw credit productions including intuitive reasoning to forecast appropriately
  • Problem solve when faced with critical situations and determine when escalation is required.
  • Accountable for student retention and credit goals. Implement strategies as directed to positively impact key metrics (i.e.: graduation rates, student satisfaction, student retention goals, and credit generation).
  • Communicate effectively in both written and verbal forms to University stakeholders, students and internally. Internally provide regular scheduled communications and program deliverables. Provides assessment of critical situations and determines when escalation is required. Identify and refer students to University Academic Advising for additional support

    Things That Should Be in Your Background


    • Minimum 2 years' experience working in a service-oriented, customer support or related field
    • Strong customer service background required. Previous experience providing exceptional customer service in a collegiate or university environment is a strong plus
    • Familiarity with online learning technology a plus
    • Excellent computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint)

      Other Attributes That Will Help You in This Role


      • Familiarity with using technology in an educational setting
      • Excellent verbal and written communication skills with the ability to communicate in a courteous, personal, tactful, and concise manner
      • Strong student-centered, customer service focus; commitment to student and faculty satisfaction and success
      • Ideal candidate has a passion for building and maintaining relationships with their team and the students
      • Flexibility to work scheduled evening or weekend hours, 2-3 times a week, to support students during peak evening and weekend times
      • Enthusiasm and the ability to thrive in an atmosphere of constant change
      • Ability to work and contribute in a team environment

        About 2U Inc. (NASDAQ: TWOU)

        Eliminating the back row in higher education is not just a metaphor-it's our mission. For more than a decade, 2U, Inc., a global leader in education technology, has been a trusted partner and brand steward of great universities. We build, deliver, and support more than 250 digital and in-person educational offerings, including graduate degrees, professional certificates, Trilogy-powered boot camps, and GetSmarter short courses. Together with our partners, 2U has positively transformed the lives of more than 150,000 students and lifelong learners. To learn more, visit 2U.com. #NoBackRow

        2U Diversity and Inclusion Statement

        At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.

        Why It's Great to Work at 2U

        2U offers a high-energy work environment that's both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer.

        Benefits

        2U offers a comprehensive benefits package:


        • Medical, dental, and vision coverage
        • Life insurance, disability and 401(k)
        • Unlimited snacks and drinks
        • Tuition reimbursement program
        • Generous paid leave policies including unlimited PTO for your vacation, personal, or sick days

        • Additional time off benefits include:





          • time off to volunteer for non-profit organizations
          • parental leave after 9 months of employment
          • holidays that include a winter break from Christmas through New Year and more!



            Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

            2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

Keywords: 2U, Denver , Student Success Advisor, Other , Denver, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Full or Part Time Work at Home Position
Description: Are you looking to supplement your income or replace your existing job Our 24 year old healthcare
Company: MAH Benefits
Location: Broomfield
Posted on: 07/17/2019

Customer Solutions Tech Support
Description: You will be provided the equipment computer and accessories to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and (more...)
Company: Mommy Jobs Online
Location: Broomfield
Posted on: 07/17/2019

Online Automotive Consultant
Description: Mommy Jobs Online mommyjobsonline.com is now seeking Online Automotive Consulants. Our agents who are currently servicing this campaign love to provide service to this client because of the diverse (more...)
Company: Mommy Jobs Online
Location: Broomfield
Posted on: 07/17/2019


Product Promoter
Description: Part Time Event Specialist Are you outgoing and enjoy interacting with people If promoting brand awareness through product demonstration sounds appealing, then our Part Time Job is the right fit for (more...)
Company: Advantage Solutions
Location: Broomfield
Posted on: 07/17/2019

Senior Deskside Specialist
Description: Job Description - Ball Corporation Job Title: Senior Deskside Specialist Job ID: Location: CO - Broomfield Full/Part Time: Full-Time Regular/Temporary: Regular Return to Previous Page (more...)
Company: Ball Aerospace
Location: Broomfield
Posted on: 07/17/2019

UX Researcher
Description: Alteryx is revolutionizing business through data science and analytics by empowering everyone to experience the thrill of solving. br br The User Experience team at Alteryx is a group of highly-motivated, (more...)
Company: Alteryx
Location: Broomfield
Posted on: 07/17/2019

Sr Designer
Description: About CenturyLink CenturyLink NYSE: CTL at is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and (more...)
Company: CenturyLink
Location: Broomfield
Posted on: 07/17/2019

Now Hiring: Amazon Work From Home
Description: Easy Application Amazon
Company: Amazon Work From Home.FindDreamJobs.com
Location: Broomfield
Posted on: 07/17/2019

HR Personnel Assistant
Description: Job Duties: You will need to make outbound calls to jobseekers pertaining to joining our remote work-at-home job board to find employment. You will need to post classified job ads on a daily basis of (more...)
Company: Mommy Jobs Online
Location: Broomfield
Posted on: 07/17/2019

Customer Support Representative
Description: This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly As a member of our Trade Compliance Customer Support team you will be working (more...)
Company: Mommy Jobs On Line
Location: Broomfield
Posted on: 07/17/2019

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds