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Corporate Care Escalation Specialist

Company: Collabera
Location: Englewood
Posted on: July 13, 2019

Job Description:

Collabera is hiring skilled Customer Service professionals for a fast-growing, well-established company in Englewood! This is an exciting direct hire opportunity with a company that is offering the ability to get your foot in the door and quickly grow your career all while receiving amazing benefits and training! In the Corporate Care Escalation Specialist role, you will be working with inbound customer requests while applying critical thinking skills to resolve customer needs and exceed customer expectations! Ideal candidates will have 2+ years of customer service experience, have a strong attention to detail, and be eager to grow their career quickly in an exciting industry! Responsibilities a. Work in Corporate Care call center providing support to client's growing customer base b. Field inbound calls and electronic chat communicatons from front line supervisors and subject matter experts within customer care teams for escalated issues c. Utilize a ticketing system to receive and track inbound support requests d. Utilize customer service skills and problem-solving abilities to troubleshoot and quickly resolve various customer needs e. Ensure all customer needs have been met before closing out trouble tickets f. Document all requests received g. Identify process challenges and provide suggestions and ideas from improvement Required Skills a. 2+ years of customer service experience b. Passion for growing your career long-term and advancing your skills c. Strong communication skills both written and verbal d. Technical aptitude and willingness to own complex issues throughout resolution e. Strong critical thinking skills and ability to problem-solve Verbal, Customer Service, Call Center, Inbound Call, Ticketing System, Trouble Tickets

Keywords: Collabera, Denver , Corporate Care Escalation Specialist, Other , Englewood, Colorado

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