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Air Operations Specialist

Company: Globus family of brands
Location: Denver
Posted on: July 13, 2019

Job Description:

THE ROLE The role of an Air Operations Specialist is to perform various analyses and reporting including, but not limited to air sales, carrier market share, schedules and availability and marketplace information. This role will also be responsible for identifying opportunities to improve workplace efficiency. The Air Operations Specialist also assists with pricing analysis throughout the air product lifecycle. THE POSITION The Air Operations Specialist is responsible for the following results: --- Provide analysis as needed for air routings and schedules for new product or when trouble shooting availability issues --- Review competitor air information (pricing, policies, routings) --- Prepare conclusion/analytical results which can be interpreted by non-air staff --- Participate in ongoing air sales data collection and reporting to management and others --- Perform backup role to Air Analyst reporting on air margin, air trending/forecasting, air system performance, group air and guarantee air pricing --- Provide regular review and updates to department manuals contained within SharePoint and OneNote --- Analyze and test incoming contracts and contract revisions in a timely, accurate fashion upon receipt. Communicating with airline as needed to ensure fares are filed in the GDS appropriately. --- Resolve discrepancies by filing airline error reports and follow up to ensure timely completion --- Review and QC information contained in Passenger Name Records (PNRs) ensuring accuracy for exotic, group block, and individual air reservations --- Timely and accurate entry of segment data into SharePoint for air costings and meeting established deadlines for product launches --- Analyze exotic air block true costs once received, comparative to costings used pre-launch for usage in both air margin reporting as well determining potential adjustments to pricing. --- Provide customers and internal/external partners accurate airline tickets by performing faring, refund, exchange, and ticketing functions in accordance with air contract agreements, published fare rules, and GVI business rules --- Ensure complete compliance of ARC regulations, including ARC document control and ARC reporting --- Research air booking errors as received, ensuring system performance and providing feedback as needed to Air Management and/or IT --- Arrange for resolution of ticketing problems while passengers are on tour or at airport --- Effectively communicate air-booking information and answer inquiries to internal/external partners and vendors --- Cultivate business relationships with air carriers, other departments/offices, and providing positive and effective representation of Air in meetings with internal and external partners --- Express ideas for process improvements to increase flexibility, reduce administrative costs, and increase interactivity with customers --- Contribute to a team effort by accomplishing related results or projects --- Provide backup for other key department responsibilities such as Air Support and Service and Staff Travel EDUCATION The preferred candidate will hold an Associate's degree in a related field or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. EXPERIENCE PREFERRED The preferred candidate has noteworthy experience in the following areas: --- Three plus years' experience in contracting, group air, air service, support, and/or ticketing --- Leisure travel knowledge, including back office and GDS experience (preferably Sabre) --- Strong attention to detail --- Strong analytical skills with the ability to collect, organize, disseminate and analyze significant amounts of data --- Cyberquery, Excel systems knowledge /expertise preferred --- Microsoft office, specifically Word, Excel, Share Point, and Outlook --- Knowledge of Globus family of brands products and tour operation processes preferred --- Knowledge of world geography and air service options preferred --- Knowledge of product costing and pricing concepts and strategies helpful --- Possesses the appropriate levels of business, financial, and technological savvy --- Interpersonal Effectiveness: o Integrity and work commitment o Self confidence in tasks, capabilities, decisions, and ideas o Adaptability and flexibility to multiple demands and work area needs or changes o Ability to be self-reliant, take initiative, and effectively resolve difficult client and customer issues independently

Keywords: Globus family of brands, Denver , Air Operations Specialist, Other , Denver, Colorado

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