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Customer Relations Representative

Company: ADA Carbon Solutions
Location: Denver
Posted on: July 13, 2019

Job Description:

Advanced Emissions Solutions, Inc. is seeking an experienced Customer Relations Representative for a full-time position located at the Denver (Highlands Ranch) Corporate Office. The Customer Relations Representative is responsible for delivering high-quality service and support to assigned customer accounts. In this role, he or she will interact with Customers, Sales Directors, Technology and Operations to provide information in response to inquiries about products, services and to handle and resolve complaints. She or he will provide support to sales teams by performing inside sales activities including cold calling potential customers and building sales reports and presentations.--Responsibilities include:Confer with customers by telephone, email or in person to provide information about products and services, to take or cancel orders obtain details of complaintsWork with supply chain team to coordinate deliveries for assigned accountsKeep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions takenRefer unresolved customer grievances to designated departments for further investigation; follow up to ensure prompt and satisfactory resolution and close the loop with the customerMake recommendations to customers for new or additional products and servicesDevelop and maintain positive and professional relationships with assigned customers across multiple marketsGenerate, review and send invoicesContact potential customers (cold calling) to vet use and need for activated carbon and other productsObtain insight from customers and potential customers for use by sales team members to develop account strategiesObtain order forecasts from customers and create reports/presentations to be used for mid-month snapshot, sales and business planningServe as a back-up for the Customer Relations Lead when neededTravel as necessary to assigned accounts for onboardings and check-ins-- Requirements:Bachelor's Degree or HS diploma/GED and equivalent work experienceMinimum of 3 years' experience in a B2B customer relations role, preferably in Manufacturing or industrial environmentExperience working with multiple customer accounts ranging from small to high profile, in B2B inside sales, sales support or customer service required; experience working with internal resources in multiple locationsExperience with ERP and CRM is required, Netsuite, SalesForce, Great Plains preferredExceptional capabilities in MS Excel and Powerpoint; able to create reports from multiple data sources, depict data graphically and provide high-level analysisExperience with departmental KPI's and process improvement strongly preferredExceptional communication skills including phone presence, business writing, and presentation skillsMust be eligible to work in the USMust be able to be "on call" some evenings, weekends and holidaysRelocation assistance is not available for this position ADA Carbon Solutions is an Equal Opportunity & Affirmative Action EmployerEOE/M/F/D/V/SO

Keywords: ADA Carbon Solutions, Denver , Customer Relations Representative, Other , Denver, Colorado

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