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Bilingual Front Desk - Spanish - Customer Service - Denver

Company: Clinica Family Health
Location: Denver
Posted on: June 15, 2019

Job Description:

*Must be bilingual in Spanish and English*This job exists to: The purpose of this position is to have a staff member who is fully cross trained in all aspects of administrative support of the providers resulting in a smooth running pod team. This job exists to provide the pro-active front office support of the medical team in creating a great customer experience for the patient.Schedule:Monday- Friday with some night clinicsESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Knowledge and understanding of patient payer terminology, eligibility, and insurances accepted, to include Medicare, Medicaid, Commercial, and clinic specific programs.
  • Skilled at receiving and processing collection of payment and proper cash handling procedure
  • Quality scheduling to include active-schedule management and maintaining the clinic schedule
    • Excellent customer service, cultural sensitivity, and confidentiality
    • Follow appropriate telephone protocol for patients and employees
    • Initiate, update and maintain electronic medical record
    • Responsible for patient-related data collection for process and quality improvement
    • Actively enrolls and engages patients with My Clinica Connection
    • Responds to patients questions by following and informing of our policies and procedures
      • In coordination with the security guard or hospitality clerk, actively monitor lobby area for, security, safety concerns, and cleanliness
      • Distribution of all clinic deliveries
      • First line of de-escalation when handling volatile, emotional, and behavioral patient issues
      • Report signs of abuse/neglect of patients or staff members to a clinic manager immediately
      • Completes patient registration in EMR and updates with any changes in patient status.
      • Updates patients of current wait time, when necessary
      • Support the Clinical team with all administrative, planned care initiatives
      • Maintains visitor check-in process
      • Responsible for all"normal lab" phone calls to patients
      • Assists patients in filling out registration forms
      • Performs daily outreach from the care planner alert report and other outreach efforts as directed
      • Manages all outgoing correspondents via mail, email, and fax for the clinic
      • Confirms appointments via phone call to patients
      • Participation in organization, site workgroups, or committees as requested
      • Basic understanding of financial enrollment and refers when appropriate
      • Receiving dropped off labs and basic knowledge of specimen handling and storage
      • Reads data, corrects errors, and reports inefficienciesOTHER DUTIES AND RESPONSIBILITIES:
        • Maintain a safe work environment by remaining informed of and compliant with the clinic's safety policies, and in particular by application of safe practices in area of own responsibility.
        • Compliance:
          • Knowledgeable of and compliant with laws and regulations governing area of responsibility.
          • Responsible for reporting any potentially non-compliant conduct.
          • Cooperate fully with our Compliance Officer in upholding our Compliance Plan
            • Performs other duties and responsibilities as required.
            • Assure that front desk equipment: fax, copier are properly supplied
              • POSITION QUALIFICATIONS:A. Education / Experience
                • High School diploma or GED preferred.
                • One year in a medical facility preferred.
                • Proficient in Microsoft Outlook, Word, and Excel preferred.B. Knowledge, skills and abilities:
                  • Bilingual in Spanish and English
                  • Basic computer, math, written and phone skills
                  • Excellent customer service and organizational skills
                  • Sensitivity to low income, ethnic minority community is required
                  • Able to flourish in a team management system
                  • Ability to work under pressure, multitask, and prioritize efficiently

Keywords: Clinica Family Health, Denver , Bilingual Front Desk - Spanish - Customer Service - Denver, Other , Denver, Colorado

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