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Bilingual Dental Front Desk

Company: Clinica Family Health
Location: Denver
Posted on: June 15, 2019

Job Description:

This job exists to:The purpose of this position is to have a staff member who is fully cross trained in all aspects of administrative support of the dental providers resulting in a smooth running pod team. This job exists to provide the pro-active front office support of the dental team in creating a great customer experience for the patient.ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Accurate collection and balancing of patient payments.
  • Quality scheduling of patients.
  • Accurate preparation for the patient visit.
  • Excellent customer service upon patient arrival and during the visit.
  • Exhibits positive leadership skills, actively striving to improve the patient and staff experience of Clinica, as well as strong communication skills, including willingness to grow and develop skills in motivational interviewing.
  • Follow appropriate telephone protocol for patients and employees and vendors.
  • Initiate, update and maintain electronic dental record (EDR).
  • Act as backup to the Dental Communication Center, Dental Medical Records and HOPA.
  • Assist in the coordination/communication regarding patient care between front and back offices (i.e. when there is a security issue, patient concern, etc.)
  • Maintenance of confidentiality.
  • Facilitation of patient flow.
  • Dental Operations Technician duties as assigned.
  • Maintain cultural sensitivity during the patient visit.
  • Assist other pod members whenever possible.
  • Oversee appropriate cleanliness and activity in patient lobby.
  • Reception and appropriate distribution of all clinic deliveries.
  • Actively monitor providers schedules.
  • Actively work outreach reports daily.
  • Assist and cover other sites when needed.
  • Report signs of abuse/neglect to a manager.
  • Register patients into NextGen and update family members and any changes in patient status.
  • Support the Dental team with all planned care initiatives.
  • Responsible for working PAR's OTHER DUTIES AND RESPONSIBILITIES:
    • Maintains a safe work environment by remaining informed of and compliant with the clinic's safety policies, and in particular by application of safe practices in area of own responsibility.
    • Compliance:
      • Knowledgeable of and compliant with laws and regulations governing area of responsibility.
      • Responsible for reporting any potentially non-compliant conduct.
      • Cooperates fully with our Compliance Officer in upholding our Compliance Plan
      • Performs other duties and responsibilities as required.
      • Assure that front desk equipment: fax, copier are properly supplied.
      • Knowledgeable of scheduling and assisting medical patients.POSITION QUALIFICATIONS:
        • Progress is reviewed quarterly and results are measured and formally evaluated annually.
        • This position is expected to perform responsibilities with general managerial direction. For immediate problems, the position is responsible for independent problem solving.A. Education / Experience
          • High School diploma or GED preferred.
          • One year in a medical or dental facility preferred.B. Knowledge, skills and abilities:
            • Bilingual in Spanish and English.
              • Basic computer, math, written and excellent phone skills.
                • Basic skills in Microsoft office
                  • Ability to work under pressure and handle multiple tasks at one time.
                    • Excellent customer service and organizational skills.
                      • Sensitivity to low income, ethnic minority community is required.
                        • Able to flourish in a team management system.

Keywords: Clinica Family Health, Denver , Bilingual Dental Front Desk, Other , Denver, Colorado

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