Front Desk Supervisor - The Westin Denver International Airport - (19077713)
Company: Marriott International, Inc.
Posted on: June 14, 2019
Here's To Your Journey with Westin At Westin, we are committed to
empowering the well-being of our guests by providing a refreshing
environment, thoughtful amenities, and revitalizing programming to
help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests
well-being, and were energized to assist as partners in helping
them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and
they appreciate our supportive attitude, anticipatory service and
extensive knowledge on how to best assist them throughout their
stay. We are looking for dynamic people who are excited to join the
team and ready to jump into any situation to give a helping hand.
If youre someone who has is positive, adaptable and intuitive, and
has a genuine interest in the well-being of others around you, we
invite you to discover how at Westin, together we can rise. The
Westin Denver International Airport, located at 8300 Pea Blvd,
Denver, Colorado, 80249 is currently hiring a Front Desk
Supervisor. Responsibilities include: Assist staff with expediting
problem payments (e.g., problems processing credit card). Follow up
with guest regarding satisfaction with guest-related issues.
Process all guest check-ins by confirming reservations, assigning
room, and issuing and activating room key. Process all payment
types such as room charges, cash, checks, debit, or credit. Set up
accurate accounts for each guest upon check-in (i.e., sharewiths,
separate room/tax/incidentals, comp). Anticipate sold-out
situations and obtain satisfactory alternative accommodations when
the property cannot accommodate guests with reservations. Block
rooms in the computer and identify designated requirements and
requests. Contact appropriate individual or department (e.g.,
Bellperson, Housekeeping) as necessary to resolve guest call,
request, or problem. Coordinate with Housekeeping to track
readiness of rooms for check-in. Review shift logs/daily memo books
and document pertinent information in logbooks. Count bank at the
beginning and end of shift. Balance and drop receipts according to
Accounting specifications. Assist management in training,
motivating, and coaching employees; serve as a role model and first
point of contact of the Guarantee of Fair Treatment/Open Door
Policy process. Report accidents, injuries, and unsafe work
conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information. Anticipate and address
guests'' service needs. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Denver , Front Desk Supervisor - The Westin Denver International Airport - (19077713), Other , Denver, Colorado
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