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Call Center Supervisor

Company: Invision Sally Jobe
Location: Englewood
Posted on: February 15, 2019

Job Description:

Position Overview: Invision Sally Jobe is adding a Call Center Supervisor to the patient access team! In this new, dynamic position you will be responsible for the day to day function of the pre-certification and scheduling team. This position will train new employees and provide ongoing training to staff throughout their tenure to ensure that we are reaching our goals within scheduling and the pre-certification processes. We recently launched a new Mitel phone system, and therefore are in the process of revamping our processes and procedures. You will be a working supervisor, responsible for scheduling exams in all radiology modalities as well as providing leadership to the team. You will have a firm understanding of the scheduling and pre-certification process to enable you to appropriately audit and provide feedback to staff on call quality and department metrics. We believe that to be an effective supervisor, you are able to interpret the company's goals and vision provided by management and translate to your staff in a way that motivates them to meet and exceed expectations. To be successful in this position you will need to take initiative to find best practices and leverage the newly implemented phone system. You will have the opportunity to impact the success of the organization by supporting your team to grow and building positive rapport with an evolving fast paced team. Organization Overview: Invision Sally Jobe is a network of outpatient imaging facilities which perform all radiology modalities. Our organization believes in putting patient care first and takes a comprehensive approach to imaging services. We believe in going above and beyond delivering images. We provide education, support, and coordinated healthcare to our patients by collaborating with sub-specialized radiologists and other medical professionals in the community. Performance Objectives:

  • After 30 days understand and know how to appropriately use phone system and applications
  • After 60 days be able to schedule appointments in all modalities
  • After 90 days initiate innovative ideas to decrease patient hold times and increase patient satisfaction
  • Assist with streamlining efforts across departments to improve patient workflows
  • Effectively communicate with management and translate the goals and vision of the company to the team
  • Trains, audits, and offers feedback to team members on their productivity
  • Leverage metrics and company goals to influence the team to exceed expectations Requirements:
    • 1+ year of supervisory experience in a call center
    • Experience with Mitel phone system preferred
    • Bachelors, preferred

      Keywords: Invision Sally Jobe, Denver , Call Center Supervisor, Other , Englewood, Colorado

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