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Associate Claims Customer Care Center Representative

Company: American Family Insurance
Location: Denver
Posted on: January 15, 2019

Job Description:

At American Family Insurance, we're driven by our customers and employees. That's why we provide more than just a job - we provide opportunity. Whether you're already part of our team in search of a new challenge or new to our company and ready for what's next, you're in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.Quick Stats:Job ID: R10726 Associate Claims Customer Care Center Representative (Open)Summary:This is an entry-level position. The position can be specific to any discipline within the American Family enterprise (Auto, Homeowner, or Commercial/Farm Ranch). An Associate Claims Customer Care Center Representative learns to develop the knowledge and skills required of a Claims Customer Care Center Representative. An associate representative participates in required training to develop an understanding of the claims process and skills necessary to begin a career in claims. This position supports the processes and growth of the organization to ensure industry leading customer service. An associate representative will provide an exceptional customer experience by managing interactions, assisting with immediate needs, and proactively working an inventory. The representative will learn and foster an understanding of our corporate culture.Responsibilities:Travel Requirements

  • This position requires travel up to 5% of the time.Working Conditions
    • This position requires the ability to work a flexible schedule including evenings, nights, weekends, and holidays.Specialized Knowledge and Skills Requirements
      • Demonstrated experience providing customer driven solutions
      • Keyboarding/typing ability at 25 WPM
      • Basic computer knowledgeAdditional Job Information:Typing test will be administered. 25wpm required.There are two shifts available: Shift 1: Sunday - Thursday 10:40am - 7:05pm, with a start date of March 4. Shift 2: Monday - Friday with a 4 week Saturday rotation 10:40am - 7:05pm, with a start date of March 18.
        Job Description:Principal duties and responsibilities
        • Acquire claim knowledge through training and mentorship
        • Learn to review and apply coverage, investigate claims, evaluate/write loss estimates, negotiate settlements, and process payments
        • Develop effective planning and organizational skills, which includes; time management, adhering to a schedule, and servicing claims
        • Handle inbound and outbound call interactions
        • The representative may maintain a claims inventory
        • Cross-functional responsibilities with multiple lines of business across the enterprise
        • Develop the ability to problem solve and work independently
        • Identify and gather necessary information to accurately process claims and achieve business goals
        • Provide exceptional customer service to internal/external customers and business partners
        • Utilize claim systems and other applications necessary to complete job tasks proficiently
        • Complete licensing and continuing education as required
        • Live our valuesStay connected: Join our Talent Community!

          Keywords: American Family Insurance, Denver , Associate Claims Customer Care Center Representative, Other , Denver, Colorado

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