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Client Support Representative

Company: Ascend Clinical
Location: Englewood
Posted on: January 15, 2019

Job Description:

Client Support Representative Why Ascend Clinical? You will work for a company that is transforming the industry. We are Ascend, one of the highest volume clinical laboratories in the United States. With the use of the most advanced tools and technology, we process millions of tests each month. For over 30 years, we have been delivering industry-leading service and excellence in testing. At Ascend, we are relentlessly innovating and growing to pioneer the future of healthcare. Ascend is unlike most companies, offering the discipline of a healthcare leader and the mentality of a tech startup. At all times, our employees are taking on new challenges and solving problems. As a company that is on the leading edge, we are seeking individuals with a similar mindset who enjoy a dynamic, fast-paced environment. Your Role: As the Client Support Representative you will play a vital role in the process. You will be part of the Client Support Team and applying your expertise in support of both Ascend Clinical and Ascend Genomics support programs. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Receive and handles all telephone calls and correspondence pertaining to customer service* Resolve service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution* Responsible for responding to complex inquiries, solving non-routine problems using independent judgment and discretion, ensuring client and customer satisfaction with all products and services* Provide pro-active outgoing communication & guidance with specified clients, such as specimen/system issues and resolutions* Communicate with appropriate depts. (Lab Managers, Physicians, Nurses, Hospital staff) regarding maintenance requests and changes for product. Follow-up with client and /or appropriate departments to ensure maintenance is completed accurately and expediently* Perform data entry and match documents to appropriate accounts to verify up to date and accurate information* Review and recommend modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions* Make outbound calls to notify client of life threatening results in a timely manner* Other duties as assigned Your Qualifications:* High School Degree or GED required, four years College or University preferred* Minimum 2 plus related experience preferably in a medical environment; particularly laboratory, dialysis, or healthcare/medical office support; but not required* Spanish Bilingual is required* High proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint & Outlook). Advantages:* Entrepreneurial spirit - As the industry leader, we are continually innovating and breaking new ground.* Dynamic environment - Expect new challenges and make an impact every day.* Personal development - Always opportunities to learn and grow.* Generous benefits - Medical, PTO Policy and Company 401K match.

Keywords: Ascend Clinical, Denver , Client Support Representative, Other , Englewood, Colorado

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