the smart solution for Denver jobs

Student Success Advisor

Company: Guild Education
Location: Denver
Posted on: January 14, 2019

Job Description:

Guild, the leading education benefits platform and one of Denver's fastest growing startups, is increasing economic mobility for working adults in America and providing education and support to help every student survive and thrive in the economy of tomorrow. Our platform helps employers offer education as a benefit to their employees by connecting employers' workforces with our network of nonprofit universities and education institutions that focus on serving the needs of working adults. And, our team of retention coaches helps each employee navigate the path back to school, providing individualized support from day one through graduation. In order to accelerate our growth and achieve our mission to serve 1000s more students, we've raised over $70 million from top tier investors including Felicis Ventures, Bessemer Venture Partners, and Redpoint Ventures (among other social impact and VC partners!). Now, we're looking to add a new Student Success Advisor (SSA) to the team.

As an SSA, you'll play a central role in Guild's mission to empower students to chart paths toward meaningful careers and pioneer education as a benefit with universities and Fortune 1000 companies. From our headquarters in downtown Denver, you'll be working with remote students from all across the world every day, coaching and helping them navigate the challenges of work, school, and life as they pursue job training or degree programs in an online setting.

A day in our open, collaborative workspace might look like:

  • Coaching your -150 students via phone, video conference, email, and text around goal-setting, time management, study skills, self-advocacy, academic success strategies, and broader topics that impact the student balancing work, life, and school.

  • Coaching students toward re-enrollment to ensure that they make progress in their program and continue building toward their long-term academic goals.

  • Updating internal systems to help us keep track of how we're doing to support each student and students at the aggregate. You'll track things like academic progress, concerns, long-term academic goals, and student next steps.
  • Monitoring student academic progress each day, celebrating when appropriate and intervening as necessary to assist those students who need extra support.
  • Connecting across the team in a group setting to establish weekly student outreach priorities, share best practices, and problem-solve together.
  • Treating each student as an individual, understanding that each student's path to degree attainment may be different, listening to their concerns and dreams, and helping them develop a plan to reach their goals, while also being diligent about gathering insights and learnings from our students to continuously help us improve our student experience and how we serve students.
  • Working cross-functionally with marketing, academic products, enrollment services, and other departments to improve the student experience based on insights gained from your students.

    In this role, you'll grow and expand your expertise by:

    • Building on your coaching and advising experience, holding students to high expectations and creating a warm, supportive environment.
    • Developing creative solutions and innovations to serve working adults as they balance work, school, and personal obligations.

    • Taking on specific student-focused projects that increase our effectiveness and efficiency as coaches, like revising student orientation or piloting group coaching.

      You'll know if you're successful by:

      • Meeting team and individual metrics around student engagement, continuing course enrollment, and student satisfaction with coaching.
      • Developing candid and open relationships with students that enable you to coach effectively and celebrate authentically as our students progress through learning and career milestones to achieve their educational goals.
      • Maintaining student confidentiality by adhering to FERPA Guidelines, upholding students' privacy.

      • Creatively using technology (text, calls, social media, email) to proactively engage students.
      • Guiding students through academic & programmatic logistics, including course registration and degree pathing at our partner higher education institutions.

        You'll join a team:

        • Focused on our double-bottom-line mission of changing higher ed for working adults and building a successful startup in Denver.
        • With various coaching backgrounds - from traditional higher education, to K-12 teachers, to athletic coaches and mental health professionals.
        • Of learners & problem-solvers dedicated to our dual mission of changing education in America while building a successful, high-growth company.
        • Committed to building a diverse, equitable and inclusive environment that you'd support every day.

          What you'll add to Guild as an individual and part of the broader team:

          • Passion for higher education and our mission - Guild is pioneering a new path for education as a benefit in a complicated and regulated space - success means quickly learning the landscape and effectively adapting your expertise.
          • Experience in a student-facing position in an academic setting.

          • Experience coaching, advising, or developing others, including the ability to deliver clear feedback and hold someone accountable to achieving specific results.
          • Experience/comfort in a startup or similar environment where there is frequent change and a need to demonstrate and act with a sense of urgency.
          • One of our SSA roles will specifically work with our Academic product/operations team to support our bilingual and ELL students. As a result, those fluent in spoken and written Spanish and English (Preferred: Native Spanish speaker) are encouraged to apply.

            Keywords: Guild Education, Denver , Student Success Advisor, Other , Denver, Colorado

            Click here to apply!

            Didn't find what you're looking for? Search again!

            I'm looking for
            in category

Other Other Jobs

Bilingual Customer Service Rep
Description: Constant Contact is a software company that provides a range of intuitive marketing applications designed to help small businesses and nonprofits expand their customer bases and nurture relationships. (more...)
Company: Endurance International Group
Location: Fort Collins
Posted on: 01/19/2019

Current College Students - Part-Time Dog Walker (up to $1k/mo)
Description: Love dogs Join the largest network of dog walkers and sitters in the country
Location: Denver
Posted on: 01/19/2019

Sitter Wanted - Responsible, Caring Child Care Provider Needed!
Description: Hi there ,I'm Courtney
Company: Sitter
Location: Commerce City
Posted on: 01/19/2019

Current College Students - Part-Time Dog Walker (up to $1k/mo)
Description: Love dogs Join the largest network of dog walkers and sitters in the country
Location: Littleton
Posted on: 01/19/2019

Kriser's Natural Pet - Looking for Exceptional F/T and P/T Experienced Groomers - Denver, CO
Description: Do you love the idea of being surrounded by the most loveable furry pets, our customers Krisers believes in a movement that is derived out of a passion for pets and offers only natural and
Company: Kriser's
Location: Denver
Posted on: 01/19/2019

In-Home Behavior Coach
Description: You. You bring your body, mind, heart and spirit to your work as an In-Home Behavior Coach. Your compassion is tangible: patients feel it in the hand they hold. Families feel it in your thoughts and prayers. (more...)
Company: SCL Health
Location: Denver
Posted on: 01/19/2019

Description: br TITLE: Detailer DEPARTMENT: Maintenance br LOCATION: Boulder and Denver br br br General Purpose: br The Detailer for Vias maintenance Department is primarily responsible for the cleanliness (more...)
Company: Via Mobility Services
Location: Boulder
Posted on: 01/19/2019

Part Time Event Specialist
Description: Part Time Event Specialist br br Are you outgoing and enjoy interacting with people If promoting brand awareness through product demonstration sounds appealing, then our Part Time Job is the right (more...)
Company: Advantage Solutions
Location: Parker
Posted on: 01/19/2019

Utility Associate $1500.00 SIGN ON BONUS
Description: Job DescriptionResponsibilities: xF0B7 ul li Ensure compliance to Juniper Communities rsquo philosophy and hallmarks as well as all written policies and procedures that govern the Dining Services (more...)
Company: Applewood Place
Location: Lakewood
Posted on: 01/19/2019

Current College Students - Part-Time Dog Walker (up to $1k/mo)
Description: Love dogs Join the largest network of dog walkers and sitters in the country
Location: Greeley
Posted on: 01/19/2019

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds