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Help Desk Supervisor Job (Security Clearance required)

Company: SAIC
Location: Fort Collins
Posted on: November 9, 2018

Job Description:

Help Desk Supervisor (Job Number:440113)Description: JOB DESCRIPTION:SAIC is looking for a Help Desk Supervisor that will manage and provide IT support services to perform Tier 1 and Tier 2 Help Desk services on Government determined custom software applications. The Technical Lead will be responsible for supporting > 28 widely used agency custom applications and help desk Tier 1 and Tier 2 support sufficient to respond to 7,800 support requests annually and is projected to increase to approximately 8,100 annually. This includes addressing reporting requirements and escalation metrics as well as managing multiple CONUS sites operating 24 x 7 x 365 comprising self service portal and live in person contact centers. This role also includes the management of incident tracking, service level management and problem resolution. Must be familiar with System Development Life Cycle (SDLC) guidance document.Qualifications:CLEARANCE REQUIREMENTS:- Must be a U.S. citizen- Must have a Public Trust clearanceREQUIRED EDUCATION AND EXPERIENCE:- Bachelors Degree from an accredited four year college or university- Minimum 5 years of Help Desk experience- Experienced in supervising overall operations of the help desk; ensuring standard methodology is followed and projects are successfully completed within resource constraints; and collaborated with other functions to ensure quality is maintained as well as developed metrics to adhere to service level agreements- Must be familiar with System Development Life Cycle (SDLC) guidance document.Desired skills- Certifications in ITIL, & DevSecOpsSAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/DisabilityJob Posting: Sep 28, 2018, 9:14:24 AMPrimary Location: United States-CO-FORT COLLINSClearance Level Must Currently Possess: Public TrustClearance Level Must Be Able to Obtain: Public TrustPotential for Teleworking: NoTravel: Yes, 10% of the timeShift: Day JobSchedule: Full-time

Keywords: SAIC, Denver , Help Desk Supervisor Job (Security Clearance required), Other , Fort Collins, Colorado

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