DenverRecruiter
the smart solution for Denver jobs

Member Advocate

Company: Credit Union Of Colorado
Location: Denver
Posted on: July 13, 2018

Job Description:

Job DetailsLevel EntryJob Location CENTRAL DENVER - Denver, COPosition Type Full TimeEducation Level High School Diploma or General EducationSalary Range $17.12 - $23.94 HourlyTravel Percentage NoneJob Shift DayJob Category BankingDescription Who We Are

Here to Help is more than a tagline. It is a way we do business. We appreciate the opportunity to help all members, and we will continue to seek out helpful member solutions while preserving the long term strength and stability of Credit Union of Colorado. Terry Leis, President/CEO

Who You Are

Are you compassionate, approachable, and dedicated to enriching the members experience with our organization? Are you passionate about connecting with people, building trust and providing a level of expertise that is unmatched in the industry? Can you maintain a deep knowledge of financial products and services including; deposit accounts, consumer loans, mortgage loans, and self-service products and advocate for our members in pursuit of a better outcome, always owning the member experience to create confidence in finding the best solutions? If this sounds like you, we want you on our team!

GENERAL PURPOSE OF THE POSITION: Primarily responsible for providing effective member service for Credit Union of Colorado members by utilizing excellent, in-depth knowledge of company products and services to find the best solutions for our members.



  • Demonstrate flexibility in assuming a variety of roles and responsibilities including, but not limited to; teller operations, reception, deposits, new accounts, consumer and mortgage loans.

  • Provide deposit, consumer and mortgage loan, and money management services to members.

  • Collaborate, across all branches and support departments, to always facilitate the best and most appropriate solutions for our members.

  • Comfortable with all delivery channels to include, member facing, telephone, email, video conferencing, etc.

  • Assume responsibility for personal and professional development through training, collaboration, and teamwork.

  • Meet or exceed expectations in demonstrating superior member service, accuracy, and member focused behaviors.

  • Open and perform maintenance on new accounts such as audits and product add-ons.

  • May be required to comply with NCUA requirements and register as a Mortgage Loan Originator and keep a current registration in compliance with the SAFE Act.

  • Adhere to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act and OFAC.

  • Other duties as assigned. This may include, but is not limited to, opening and closing the branch, assisting the branch with real estate loan closings, acting as receptionist, and representing the Credit Union at external events.



    Qualifications EDUCATION and/or EXPERIENCE:

    High school diploma or general education degree (GED) and six months to one year related experience and/or training; or equivalent combination of education and experience. Two to three years of direct retail sales experience and cash handling preferred. Demonstrated analytical, accuracy, and problem solving skills within a work environment. Strong verbal and written interpersonal communication skills, including written communication.

    CORE COMPETENCIES and SKILLS

    MEMBER FOCUSED

    Creates trust by building relationships and actively discovers the right solutions for Members and peers; understands that the credit union exists as a result of Member trust and loyalty in the organization and employees; is passionate and dedicated to meeting the expectations and requirements of internal and external Members.

    COOPERATION AND TEAMWORK

    Relates well to all kinds of people; builds appropriate rapport; works harmoniously with others; uses and understands diplomacy and tact; encourages collaboration; seeks opinions; is candid with peers; values working relationships. Readily puts in extra effort to accomplish important tasks.

    DECISION QUALITY

    Understands the Members best interest is first; demonstrates decisions which are based on creating the best possible outcome for the member; makes decisions based on a mixture of analysis, wisdom, experience, and judgment; most recommendations and decisions turn out to be correct and accurate when judged over time; is widely trusted and sought out by others for advice and solutions.

    PROBLEM SOLVING

    Uses rigorous logic and methods to solve difficult problems with effective and innovative solutions; is resilient and will own the solution and the problem; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesnt stop at the first answers

    ACTION ORIENTED

    Pushes self and others to achieve the best possible results for the Member, organization and employees; proactively seeks out opportunities; raises hand, rather than waits to be asked; not fearful of acting with a minimum of planning; understands that its OK to make a mistake (fail forward).

    ADAPTABLE

    Learns on the fly; is a relentless, versatile and active learners; open to change; can learn new skills and knowledge; analyzes both successes and failures for opportunities to improve; experiments and will attempt multiple ideas to find solutions; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.

    We are an EEO Employer

    Keywords: Credit Union Of Colorado, Denver, Member Advocate, Other, Denver, Colorado

    Click here to apply!

    Didn't find what you're looking for? Search again!


    I'm looking for
    in category
    within


Other Other Jobs


Stock Associate Denver
Description: 3905 East Evans Ave., Denver, CO 80210 USAStock Associate Merchandiser POSITION HIGHLIGHTSAs a Stock Associate, you are responsible for ensuring freight is processed efficiently to maximize product inventory (more...)
Company: Total Wine & More
Location: Denver
Posted on: 07/19/2018

Looking to work from home?
Description: Want to use your customer service skills while working at home around your loved ones We are looking for detail-oriented, hard-working, self-motivated individuals who can
Company: Professional Home Career Advantage
Location: Aurora
Posted on: 07/19/2018

Lead Your Own Business - Lucrative Commission + Bonuses + Renewals
Description: If you're exploring sales careers, you already know sales is the way to get ahead. You can sell just about anywhere, but the key is knowing how to spot the right opportunity. Have you ever noticed that (more...)
Company: Platinum Supplemental Insurance
Location: Littleton
Posted on: 07/19/2018


Virtual Workers Needed For Texas Call Center
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Golden
Posted on: 07/19/2018

Part Time Brand Ambassador inside Whole Foods Market
Description: Part Time Brand Ambassador inside Whole Foods Market We are looking for social, outgoing and enthusiastic Brand Ambassadors inside local Whole Foods Markets to promote brand awareness and drive sales (more...)
Company: Advantage Solutions
Location: Louisville
Posted on: 07/19/2018

BLOW MOLD TECH. (Military Veterans Wanted!)
Description: As the nation's leading bottled water company, Nestl-- Waters North America is dedicated to providing customers with healthy hydration options. Alongside that, we're also committed to developing our people (more...)
Company: Nestle USA
Location: Denver
Posted on: 07/19/2018

CDL-A Company Truck Drivers ' Denver Regional Flatbed Drivers
Description: CDL-A Company Truck Drivers ' Colorado Regional Flatbed DriversCDL-A Company Truck Driver Opportunities At SYSTEM TRANSPORT, we value
Company: Trans-System
Location: Wheat Ridge
Posted on: 07/19/2018

Transaction Coordinator
Description: Redfin is redefining real estate in the consumer's favor. We combine our own technology and real estate agents to make buying or selling a home faster, easier, and more efficient. At Redfin, you'll have (more...)
Company: Redfin
Location: Denver
Posted on: 07/19/2018

Security Guard (3444)
Description: PLEASE CLICK APPLY OR TEXT JOBS TO 561- - FROM YOUR SMARTPHONE 1000 Dollar Sign-On Bonus The world's leading private security organization, G4S, has an immediate job opportunity for an Upscale (more...)
Company: G4S
Location: Denver
Posted on: 07/19/2018

Brand Ambassador - Part Time
Description: Brand Ambassador Overview -As a Brand Ambassador, you will travel to local pet stores and represent a premium brand of dog and cat food. A Brand Ambassador will
Company: Acosta - Mosaic
Location: Louisville
Posted on: 07/19/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds