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Personal Lines Insurance CSR

Company: Security First Insurance Agency
Location: Denver
Posted on: March 14, 2018

Job Description:

Job DescriptionYou are the backbone and the foundation of our commercial lines department. Attitude and effort are everything at Security First Insurance Agency and if you believe you can create a following of raving fans from the clients you serve and those you work with, then this might be the right place for you.

Description of Work:

  • New Business:
    • Assist producers and team mates in development of new accounts.
    • Gather application information, drivers list, vehicle list, loss runs, narrative, and submit to appropriate markets.
    • Prepare proposals from information provided by producer, marketer and carrier quotes.
    • Bind coverage per agency binding authority with various carriers or with prior approval from E&S markets.
    • Prepare binders, fee agreements, finance agreements, and invoices.
    • Check new business policies for accuracy against applications and proposal.
    • Ensure policies issue per agency standard.
    • Renewal Business:
      • Assist in monitoring renewal deadlines for assigned accounts.
      • Review renewals with producer per agency standard.
      • Complete renewal applications utilizing Vertafore AMS360 management system and verify accuracy of information.
      • Submit applications to markets for quote based on agency standard, producer and client request.
      • Obtain additional information needed by carriers to provide quotes.
      • Bind coverage per agency binding authority with various carriers or with prior approval from E&S markets.
      • Check renewal policies for accuracy against expiring terms.
      • Contact assigned book of business annually.
      • Customer Service
        • Issue ID cards.
        • Answer telephone and provides basic customer service including information on billing, coverage, audits, and change requests.
        • Submit requested information to carriers.
        • Prepare bills for midterm transactions issued by carriers and follows up to ensure payment, additionally assists producer in resolution of discrepancies.
        • Verify all premium invoices, including policies and binders.
        • Assist production unit in special projects related to sales and/or servicing.
        • Update Vertafore AMS360 management system with all necessary database changes and utilize this system to produce change requests and suspense items in accordance to department timeframes.
        • Data entry, including endorsements, certificates and basic client information from producer or customer.
        • Prepare letters of explanation to insured to accompany policy documentation.
        • Follow up on late payments from customers and cancelation notices from finance companies.
        • Follow up on miscellaneous suspense items.
        • Other duties as required.
        • Desired Skills
          • High School diploma or general education degree, college education preferred
          • Experience with AMS360 preferred
          • CISR and/or CIC Designation(s) preferred
          • Required Skills
            • Colorado Property and Casualty License
            • 2-4 years of experience and/or training in personal lines of insurance (independent agency experience preferred)Company DescriptionWho we are:You need to decide first whether you would want to work in this environment. Security First Insurance Agency is a locally owned and operated insurance agency in Littleton Colorado. We offer a variety of products to a variety of clients with in the commercial and personal insurance markets. At a time when information is readily available and constantly changing, we work to inform our clients allowing them to make educated decisions when insuring the things that are important to them.We recognize that life is not only fast paced but exists outside of the workplace. At Security First Insurance Agency our staff members are encouraged to live fully each day, challenging them to recognize their complete potential both inside the office and out. Our core values:We believe in Stakeholders who are invested in what we're doing, not employees who punch clocks. No one is an employee. Everyone is a Stakeholder because we only want people who will "own" their work, not just do it. Employees have to be told what to do, Stakeholders are proactive and make the job better.We have parameters but still offer flexibility in the workplace. We're not interested in who's car was in the parking lot first or who left last, we believe in working together as a Committed Community to get results for each other and for the clients who have placed their trust in us.If you enjoy meaningful work, a focus on RESULTS, not activity, working very closely with other Stakeholders and Clients, we might be a good fit.

              Keywords: Security First Insurance Agency, Denver, Personal Lines Insurance CSR, Other, Denver, Colorado

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