DenverRecruiter
the smart solution for Denver jobs

Support Lead

Company: Tapingo
Location: Denver
Posted on: January 14, 2018

Job Description:

Tapingo is the #1 mobile commerce app on campus. Students on 200+ college campuses around the US use Tapingo to get what they want, when they want, where they want. Come and join the Tapingo team on our mission to help customers save time and allow them to wait less, live more!
The Support Lead will be responsible for building and managing Tapingo---s support organization. This challenging and impactful role is critical to Tapingo---s success, and we---re looking for a data-driven leader who moves fast and get things done. The ideal candidate has previous support experience in the on-demand economy and wants to represent the voice of our customer in creating better products for the customer.

Responsibilities





    • Provide day-to-day leadership of support operations across Tapingo---s key stakeholders - customers, merchants, campuses and couriers
    • Establish, manage, and monitor key performance indicators to improve support quality for stakeholders and build a strong, satisfied customer base
    • Manage a team of support associates to deliver quality experience for all stakeholders, starting with customers
    • Leverage data to develop staffing, set targets and inform Tapingo---s policies
    • Partner with engineering to automate and build a scalable customer support experience




      Skills & Experience





        • Bachelor---s degree or equivalent experience
        • 3+ years of experience in a support role
        • Previous operating experience in an on-demand economy startup preferred
        • Level-headed leadership style and ability to perform well under pressure
        • Strong communication skills
        • Ability to analyze data, draw conclusions, and develop actionable recommendations
        • Highly organized and detail-oriented
        • Strong verbal, written, and presentation skills




          Benefits





            • Stock
            • Competitive salaries
            • Apple or PC equipment...your choice
            • Paid time off
            • Medical, dental and vision insurance
            • Life insurance and disability benefits
            • 401(k)
            • Fully stocked kitchen
            • Happy hours and offsites
            • A voice




              Keywords: Tapingo, Denver, Support Lead, Other, Denver, Colorado

              Click here to apply!

              Didn't find what you're looking for? Search again!


              I'm looking for
              in category
              within


Other Other Jobs


Fire Your Boss!! Work Part-time or Full-time from home!!
Description: Need income Want freedom Missing out on your children's life If this is you, we are looking
Company: Careerathometoday
Location: Broomfield
Posted on: 01/18/2018

Full Time Produce Team Member
Description: br Job Description br Provide support as a member of the Produce team to include receiving and preparing product, maintaining the Produce floor and displays, and selling product in support of regional (more...)
Company: Whole Foods Market
Location: Aurora
Posted on: 01/18/2018

Bilingual Case Manager
Description: Job DescriptionThe Colorado Coalition for the Homeless seeks a Bilingual Case Manager to complete intakes and assessments with every TJCC Transition from Jail to Community Collaborative client. This (more...)
Company: Colorado Coalition for the Homeless
Location: Denver
Posted on: 01/18/2018


Parts/Supply Associate
Description: br br br Description: br br br ---A place for everything, and everything in its place.---
Company: carmax
Location: Parker
Posted on: 01/18/2018

Lead Commercial Account Executive
Description: Lead Commercial Account Executive CenturyLink NYSE: CTL is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network (more...)
Company: CenturyLink
Location: Denver
Posted on: 01/18/2018

Nanny Wanted - The Himmler Family Seeking Babysitting
Description: As new parents, we're looking for someone to continue
Company: Nanny Lane
Location: Denver
Posted on: 01/18/2018

Benefit Specialist F/T or P/T
Description: Are you ready for a change of pace in your career path Maybe you need a challenge or hours that work with your family's lifestyle. We are a 23 year old health
Company: AmeriPlan
Location: Morrison
Posted on: 01/18/2018

Business Support Associate 1
Description: Job Description br br br br Youve got the passion. Youve got the skills. Now you just need the right opportunity. At Wells Fargo, youll have the chance to join a team of intelligent and talented (more...)
Company: Wells Fargo
Location: Englewood
Posted on: 01/18/2018

Night Produce Team Member
Description: Green Chef CorporationJoin our exciting and growing company Fresh, organic ingredients. Healthy, flavorful meals, delivered to your doorstep. br br Responsibilities br br ul br br br (more...)
Company: Green Chef
Location: Aurora
Posted on: 01/18/2018

Senior Middle Markets Underwriter III
Description: Zurich is currently looking for a Senior Middle Markets Underwriter in Denver. As a member of Zurich's Underwriting Team, you will enjoy the opportunity to fully apply and hone your underwriting and marketing (more...)
Company: Zurich North America
Location: Denver
Posted on: 01/18/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds