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Support Lead

Company: Tapingo
Location: Denver
Posted on: January 14, 2018

Job Description:

Tapingo is the #1 mobile commerce app on campus. Students on 200+ college campuses around the US use Tapingo to get what they want, when they want, where they want. Come and join the Tapingo team on our mission to help customers save time and allow them to wait less, live more!
The Support Lead will be responsible for building and managing Tapingo---s support organization. This challenging and impactful role is critical to Tapingo---s success, and we---re looking for a data-driven leader who moves fast and get things done. The ideal candidate has previous support experience in the on-demand economy and wants to represent the voice of our customer in creating better products for the customer.


    • Provide day-to-day leadership of support operations across Tapingo---s key stakeholders - customers, merchants, campuses and couriers
    • Establish, manage, and monitor key performance indicators to improve support quality for stakeholders and build a strong, satisfied customer base
    • Manage a team of support associates to deliver quality experience for all stakeholders, starting with customers
    • Leverage data to develop staffing, set targets and inform Tapingo---s policies
    • Partner with engineering to automate and build a scalable customer support experience

      Skills & Experience

        • Bachelor---s degree or equivalent experience
        • 3+ years of experience in a support role
        • Previous operating experience in an on-demand economy startup preferred
        • Level-headed leadership style and ability to perform well under pressure
        • Strong communication skills
        • Ability to analyze data, draw conclusions, and develop actionable recommendations
        • Highly organized and detail-oriented
        • Strong verbal, written, and presentation skills


            • Stock
            • Competitive salaries
            • Apple or PC equipment...your choice
            • Paid time off
            • Medical, dental and vision insurance
            • Life insurance and disability benefits
            • 401(k)
            • Fully stocked kitchen
            • Happy hours and offsites
            • A voice

              Keywords: Tapingo, Denver, Support Lead, Other, Denver, Colorado

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