IT Systems Support Specialist

Company: Alterra Mountain Company
Location: Denver
Posted on: September 4, 2024

Job Description:

Year Round

AUTHENTICITY - EMPOWERMENT - COLLABORATION - PURPOSE

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

WHAT WE OFFER

• Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)
• Flexible/hybrid workplace policy empowering employees to work from home, while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood
  For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.
  
  POSITION SUMMARY
  
  As our IT Systems Support Specialist, you will be the first line of support for desktop support requests in the Denver office and, at times, enterprise wide. You will work with the rest of the IT Team to provide outstanding customer service to the company. This includes technical support for Alterra Mountain Company's employees including installation, configuration, and maintenance of desktop software and hardware for personal computing devices. This position will serve as an interface between corporate team members and the technology department. Additionally, you will have extensive interaction with Alterra Mountain Company's executive leadership team and be a first responder to Audio/Video issues that occur in the Denver office conference rooms.
  
  ESSENTIAL DUTIES
  
  General Responsibilities:
  
  • Provide high-quality first tier end-user support and customer service to helpdesk tickets for corporate employees including VIP technical support for Alterra Mountain Company's executive leadership team as needed
  • Triage helpdesk tickets quickly and accurately with detailed notes
  • Support, repair, configure, and upgrade Windows and Mac desktop and laptop workstations
  • Provide basic support and troubleshooting of Ricoh copying, scanning, and printing technologies.
  • Provide a seamless onboarding/offboarding process by ensuring that IT hardware, software, and associated accounts and access are provisioned/deprovisioned for new hires or leaving employees
  • Administer software license entitlements, maintaining and updating inventory as required
  • Troubleshoot A/V equipment and assist users with meeting technology setup and configuration including the technical support setup and special user requirements for special events such as large meetings/town halls and conference rooms as needed
  • Provide regular reporting regarding usage, resources, problems, changes and other technical utilization statistics as needed
  • Work with operations, systems, and network teams as appropriate to determine and resolve issues and serve as primary point of contact
  • Move and re-configure hardware to accommodate personnel changes and needs
  • Assist with maintaining a detailed inventory for all corporate IT assets and ensures proper technical inventory levels are kept and alerts proper team members of low inventories
  • Provide mobile device and VOIP phone support
  • Maintain technical standards and processes
  • Other duties as assigned
    COMPETENCIES & JOB REQUIREMENTS
    
    • Exemplary customer service and communication skills
    • Demonstrated knowledge and experience managing Windows PC and Mac laptop and desktop computers in an enterprise Active Directory domain environment, including system deployment/imaging and specifically SCCM/OSD, Intune, and Jamf
    • Knowledge and experience managing Active Directory users, computers, and security groups.
    • Some knowledge of network infrastructure concepts including enterprise WiFi, wired/ethernet switching and cabling, IP addressing.
    • Understanding of Microsoft Office suite and M365 integration with OneDrive, SharePoint Online, and Teams
    • Experience managing user file shares, file services, and related technologies
    • Knowledge of enterprise video conferencing specifically Microsoft Teams Rooms (MTR)
    • Experience with computer room / data center racking, cabling, power, and basic device troubleshooting
    • Proficient in communicating technical information to non-technical audiences.
    • Penchant for problem solving, persistence, and creativity in finding solutions to difficult issues.
      EDUCATION & EXPERIENCE
      
      Preferred:
      
      • 2-year degree in a technical field or equivalent work experience
        WORK EXPERIENCE
        
        Required:
        
        • 2+ years of experience in the IT field
          LICENSES & CERTIFICATIONS
          
          Preferred:
          
          • A+ Certification
            The base hourly pay range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Alterra Mtn Co Shared Services Inc.'s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.
            
            Denver area base hourly pay range: $24.04 to $33.65 per hour.
            
            Application Deadline: This position is open and still accepting applications.
            
            To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
            
            Alterra Mountain Company and its affiliates are equal opportunity employers. Associated topics: assistant, client support, customer support, edi, excel, information technology help desk, information technology support, system support, technical support, technical support specialist

Keywords: Alterra Mountain Company, Denver , IT Systems Support Specialist, Other , Denver, Colorado