Senior Enterprise Network Administrator

Company: Alterra Mountain Company
Location: Denver
Posted on: September 4, 2024

Job Description:

Year Round

AUTHENTICITY - EMPOWERMENT - COLLABORATION - PURPOSE

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

WHAT WE OFFER

• Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)
• Flexible/hybrid workplace policy empowering employees to work from home, while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood
  For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.
  
  POSITION SUMMARY
  
  The Senior Enterprise Network Administrator is a highly technical individual, with extensive operational experience, reporting to the Senior Manager of Enterprise Network Operations. The role is primarily operations focused, with responsibility for leading administration of a broad range of IT network services related to Enterprise network platforms such as LAN, WAN, wireless, firewall, remote access and network management. Operational responsibilities across these platforms include configuration, monitoring/ network management, patching, incident triage/resolution, identity/access management, performance tuning and working closely with vendors and service providers.
  
  The Senior Enterprise Network Administrator is a team leader, who, in addition to the duties of operational network administration, is also responsible for prioritizing and escalating operational issues for the team, providing 2nd and 3rd level support, generating reports on key performance metrics, working with the engineering team to onboard new systems into the environment and mentoring and guiding other team members.
  
  The Senior Enterprise Network Administrator will be part of a dynamic, highly technical and fun team. The successful candidate should be ambitious and motivated to develop their skills and experience in this challenging and rewarding role, working along a path towards either an engineer/architect role or onto a management track.
  
  ESSENTIAL DUTIES
  
  General Responsibilities
  
  • Act as a subject matter expert, mentor, and team leader who other Enterprise Network Ops team members can rely on to ensure team success in outstanding operational support, technical skills development, and team effectiveness.
  • Implement, build, support and document Enterprise networking systems, including physical, virtual and cloud-based networks.
  • Provide outstanding delivery of 24/7 production services supporting networking hardware, network operating systems, network firewalls and security systems.
  • Provide technical expertise and hands-on capability to identify, prioritize, diagnose and resolve operational impacts to service such as outages, performance issues, capacity constraints, and security risks.
  • Collaborate with internal teams (i.e., Resort and Enterprise IT) plus external consultants and vendors in an effective manner in order to prioritize and resolve incidents and service requests in a timely manner to meet established SLA's and KPI's.
  • Perform configuration and change management activities as driven by formal ITSM processes established for the IT organization.
  • Follow existing and help draft new processes, structures, and systems with a focus on simplification and optimization.
  • Collaborate closely with Business Applications/Business Analyst teams to establish and support applications operations frameworks and processes.
  • Work closely with IT Security, Compliance & Privacy to enforce standards, operational processes, and policies.
  • Produce documentation supporting the current as-built state of Enterprise network systems. Work with other Enterprise teams to continually update documentation as needed.
  • Participate in an on-call/escalation rotation as required.
    REQUIRED QUALIFICATIONS
    
    • Minimum of 5 years' experience working hands-on in a network operations role for a large enterprise.
    • Minimum of 2 years' experience acting as a team lead in a network operations role for a large enterprise.
    • Advanced knowledge and experience with the configuration, operation and support of LAN, Campus and Datacenter networks including the configuration and support of VLAN's, Trunks, SVI's switchports and spanning-tree protocols.
    • Advanced knowledge and experience with the configuration, operation and support of WIFI (wireless) networks including setting up new WIFI networks, Access Points, configuring user access and troubleshooting connectivity issues.
    • Advanced knowledge and experience with the configuration, operation and support of WAN networks including SD-WAN and traditional VPN based networks.
    • Advanced knowledge and experience with the configuration, operation and support of virtual networking technologies such as VMware vSwitch, VDS, NSX and Hyper-V.
    • Advanced knowledge and experience with the configuration, operation and support of cloud networking on platforms such as Microsoft Azure, AWS and Google Cloud.
    • Advanced knowledge and experience with the configuration, operation and support of network device administration and network access security systems such as TACACS, RADIUS, Cisco ISE and/or Aruba ClearPass.
    • Advanced knowledge and experience with the configuration, operation and support of firewalls including Next Generation Firewall's (NGFW's), IPS/IDS systems and centralized firewall management tools.
    • Advanced knowledge and experience with the configuration, operation and support of Network management tools such as SolarWinds, PRTG, WhatsUp Gold, Kiwi Cat-tools, Pingdom and Logic Monitor.
    • Advanced knowledge of common operating systems and hypervisor platforms such as Microsoft Windows, Unix, Active Directory, VMware vSphere, DNS and DHCP.
    • Advanced knowledge of and operational experience with Windows and Unix based network tools such as ping, traceroute, netstat, ssh, putty, OpenSSL and DNS.
    • Hands on experience installing network equipment into racks along with experience with and "common sense" cable routing and knowledge of balancing systems across UPS power and rack power strips.
    • Strong task and time management skills. Demonstrates the ability to manage multiple operational tasks and prioritize time effectively. Able to work independently and brings a "self-starter" attitude to the team.
    • Strong verbal, written and interpersonal communication skills with ability to interact with various levels of management and staff, as well as outside vendors, contractors, service providers and consultants.
    • Demonstrate the ability to use Enterprise office tools, such as the Microsoft O365 Office Suite when producing documentation and working in collaboration with others.
    • Strong skills in Microsoft Visio and the ability to use Visio to produce physical and logical network diagrams.
      DESIRABLE ADDITIONAL QUALIFICATIONS
      
      • Expert knowledge in the configuration, operation and support of Palo Alto Next Generation physical and virtual firewalls.
      • Advanced knowledge in the configuration of scripts to support network operation including skills in scripting using Python, PowerShell, Cisco IOS, Palo and Juniper OS.
      • Advanced knowledge of Cloud networking specifically across multiple geographic regions.
      • Advanced knowledge of network automation tools and concepts.
      • Functional knowledge of network load balancers and reverse-proxies.
      • Experience working with Managed Service Providers, IT Consultants and Internet Service Providers at an Enterprise level.
      • Experience working with ITSM tools such as Fresh Service or ServiceNow.
      • Previous experience in ski, resort or hospitality management environment is highly desirable.
        EDUCATION REQUIREMENTS
        
        • Bachelor's Degree in Computer Science, Information Systems, Electrical Engineering or the equivalent in work experience.
        • Cisco CCNA, CCNP, Palo Alto PCNSA or equivalent certifications are highly desirable.
        • ITIL v3 Foundation's certification or equivalent demonstrable ITSM experience is required.
          The base salary range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of the Company's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.
          
          Denver area base salary range: $67,000 to $93,000 per year
          
          Application Deadline: This position is open and still accepting applications.
          
          To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
          
          Alterra Mountain Company and its affiliates are equal opportunity employers. Associated topics: administrator, ip, maintenance, network administrator, operating system, scom, scom sccm, system administrator, system center configuration manager, tcp ip

Keywords: Alterra Mountain Company, Denver , Senior Enterprise Network Administrator, Other , Denver, Colorado