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Connected Care Implementation Specialist

Location: Denver
Posted on: June 9, 2024

Job Description:

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Connected Care Implementation Specialist

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.

We are considering fully remote candidates for this role. Preferred locations include the northeastern United States and western United States. This role requires 75% travel.

About the role

In order to help Cochlear make a difference in people's lives and support our customers, we are recruiting for a Connected Care Implementation Specialist. Your success in this role is measured by providing a world class customer experience to Cochlear's recipients and their clinicians by ensuring efficient and effective implementation of Connected Care services and solutions in-clinic or hospital.

Key Responsibilities

Act as the Connected Care implementation subject matter expert internally and externally
Participate in customer discovery meetings
Develop proposal for Connected Care services and solutions, including recommendations for products, process and timeframe for implementation and metrics to measure success
Project manage implementation process for customers and internal teams
Partner with operations, compliance, data privacy and security and other cross-functional teams to ensure successful Connected Care implementation
Act as liaison between customer and internal teams
Execute approved implementation plans, such as identifying core customer team, conducting customer training and software testing and patient communication recommendations across a variety of clinics
Be on-site with customer team at key project milestones and as needed
Define and document sustainable adoption and utilization models for Connected Care portfolio across a variety of clinics
Lead ongoing and future development of Connected Care Implementation Team
Identify new tools, services or materials that will be needed to offer best-in-class customer experience
Conduct ongoing refinement of the implementation process based on experience and metrics
Reporting of progress and feedback to leadership, sales, product and collaborating teams
Conduct post-implementation customer follow up to ensure successful adoption

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:


Minimum of 5 years of experience working with clinics or hospitals to implement new technologies or in clinical operations
Experience in Audiology or ENT clinics a plus
Able to run multiple implementation projects at various stages simultaneously
Collaborate successfully with customers and cross-functional internal teams
Can effectively and professionally interact with patients, clinicians and administrators as needed
Experience with clinic and hospital protocols, workflows, and EMR and IT systems
Prior experience implementing digital health solutions a plus
Communicates implementation projects status and risks to appropriate cross-functional teams
Demonstrate professionalism and can ensure high-level of customer satisfaction
Travel up to 75%

Total Rewards

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

Pay Range in the United States: $85,000 - $93,000 based upon experience, as well as an annual bonus opportunity of 7.5% of base salary. Exact compensation may vary based on skills, experience, and location.
Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day.

Keywords: COCHLEAR AMERICAS, Denver , Connected Care Implementation Specialist, Other , Denver, Colorado

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