LU Help Desk Support
Company: Focused HR Solutions LLC
Location: Denver
Posted on: May 6, 2024
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Job Description:
100% on-site in Denver,CO
Work Address
201 E Colfax Ave Denver, Colorado 80203
Our direct client has an opening for a Help Desk Support III
ID24-DSU-HP01
This position is up to 12 months with the option of extension, and
the client is in Denver, CO
If you are interested, please send us your rate and resume.
4.1. Provide email and phone support for data respondents
throughout the year.
4.2. Utilize the existing documentation to assist with the overall
collection process.
4.3. Track, research and respond to questions from data
respondents. Questions may range from basic system access and
functionality questions to highly technical and nuanced
questions.
4.4. The person in this position will collaborate with and serve as
a collection liaison between the CDE Data Services Unit and the
LEAs. Regular communication with the Data Services Unit team is
critical to the success of this work.
4.5. Understand the Data Pipeline technical and non-technical
processes and assist LEA and CDE personnel to perform the tasks
required to send data to CDE.
4.6. Pull and/or view collection data as needed using SQL and/or
Toad to validate accuracy or resolve issues.
4.7. Attend, participate and present in a weekly Town Hall meeting
to provide information and training as well as answering LEA
personnel questions.
4.8. Investigate and solve reported issues.
4.9. Prepare documentation for CDE and LEA staff for new processes
or revisions of existing processes.
4.10. Create tickets and track issues until resolution.
4.11. Attend and participate in team and client meetings.
4.12. Manage multiple tasks/activities simultaneously, switch
priorities as needed.
4.13. Maintain a schedule of tasks and meet deadlines.
4.14. Communicate equally well with all levels. e.g., executive,
administrators, educators, and technical personnel.
4.15. The person in this position must be able to work both
autonomously and as part of a team.
4.16. Other duties as assigned. Other Duties that facilitate or
enhance the work required by the Data Services Unit.
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consent to Focused HR Solutions, its affiliates, third parties and
partners processing my personal data for these purposes and as
described in the Privacy Policy. I understand that I can withdraw
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Keywords: Focused HR Solutions LLC, Denver , LU Help Desk Support, Other , Denver, Colorado
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here to apply!
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