Infrastructure Service Lead (ISL) - Midshift Weekends
Company: Leidos
Location: Denver
Posted on: November 20, 2023
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Job Description:
Description Leidos is seeking a System Administrator to support
a large enterprise IT contract for the DOD. The individual will
conduct real-time monitoring of the health and status of enterprise
services, coordinate with respective service lanes for outage
resolution and track outage and changes to the environment through
to completion. The individual will leverage their prior experience
and Standard Operating Procedures (SOPs) to assist with triage and
determining impact for any service disruptions noted through
monitoring or via direct communication with Service Desk personnel,
mission centers, and government leadership. This individual will
work in a team environment to ensure mission needs are met and
ensure functionality of capabilities for customers.This role
requires an individual that is technical, customer oriented and
familiar with using desktop software applications such as web
browsing and client software, and IT Service Management software.
This individual should be detail oriented in order to capture
customer inquiries appropriately. Role requires excellent oral and
written communication skills. This role is responsible for
interacting with customers to handle service inquiries and
problems. Duties include examining highly complex customer problems
and suggesting and implementing appropriate corrective action to
initiate a repair or return, troubleshoot in Windows, Macintosh,
and UNIX desktop operating systems (think or virtualized clients)
imaging, desktop applications, user profiles, and general system
problems. This role analyzes recurring problems and initiates
solutions for preventing reoccurrence. Individuals in this role may
be required to remotely log into the end users' endpoint (desktops
and/or servers) in order to perform technical software
configuration, rebooting, and other remedial actions. This position
is for Mid-Shift weekends 12 hours from 1800 to 0600 Saturday and
Sunday night. Will also work Mids 2 days during the week from 2200
to 0600 (we are flexible as to which days.)Primary
Responsibilities:
Keywords: Leidos, Denver , Infrastructure Service Lead (ISL) - Midshift Weekends, Other , Denver, Colorado
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