Customer Service Representative - Remote in Golden, CO
Company: UnitedHealth Group
Location: Golden
Posted on: September 20, 2023
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Job Description:
If you are located within commutable distance to Golden, CO, you
will have the flexibility to telecommute* (work from home) as you
take on some tough challenges.
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 8:00am -
5:00pm Mountain Time Zone. It may be necessary, given the business
need, to work occasional overtime. Our office is located at 1707
Cole Blvd, Golden, Co,
We offer 90 days of paid training. The hours during training will
be 8:00am to 5:00pm, Monday - Friday. - Training will be remote
after 90 days of onsite training. (Classroom and 1:1)
*All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.
Primary Responsibilities:
Answer 50-70 incoming phone calls per day from customers and
identify the type of assistance the customer needs -
Ask appropriate questions and listen actively to identify specific
questions or issues while documenting required information in
computer systems
Research complex issues across multiple databases and work with
support resources to resolve customer issues and/or partner with
others to resolve escalated issues -
Scheduling appointments for patients - entering and updating
demographics -
This role is equally challenging and rewarding. You'll be called on
to research complex issues across multiple databases. It requires
fluency in computer navigation and toggling while you confidently
and compassionately engage in dialogue with the caller. Be assured
that our training will provide you with knowledge of the various
products, plans and levels of benefits available to members and
you'll soon find yourself creating positive experiences and earning
the gratitude of callers on an hourly basis.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High school diploma / GED (or higher)
1+ years of experience in customer service environment (i.e.
office, administrative, clerical, customer service, etc.) using
phones and computers as the primary job tools
Familiarity with computer and Windows PC applications, which
includes the ability to navigate and learn new and complex computer
system applications
Ability to type 40 wpm
Ability to troubleshoot IT/Computer issues independently
Ability to work full-time between 8:00am - 5:00pm Mountain Time
Zone -
Preferred Qualifications:
1+ years of prior health care experience
Knowledge of Medical Terminology
Telecommuting Requirements:
Soft Skills:
Demonstrated ability to listen skillfully, collect relevant
information, build rapport and respond to customers in a
compassionate manner -
Proficient conflict management skills to resolve issues in a
stressful situation -
Colorado Residents Only: The salary range for Colorado residents is
$16.00 - $27.31. Pay is based on several factors including but not
limited to education, work experience, certifications, etc. In
addition to your salary, UnitedHealth Group offers benefits such
as, a comprehensive benefits package, incentive and recognition
programs, equity stock purchase and 401k contribution (all benefits
are subject to eligibility requirements). No matter where or when
you begin a career with UnitedHealth Group, you'll find a
far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for At UnitedHealth
Group, our mission is to help people live healthier lives and make
the health system work better for everyone. We believe everyone-of
every race, gender, sexuality, age, location, and income-deserves
the opportunity to live their healthiest life. Today, however,
there are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups, and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes - an enterprise priority reflected in our
mission.
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO #YELLOW
Keywords: UnitedHealth Group, Denver , Customer Service Representative - Remote in Golden, CO, Other , Golden, Colorado
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