Supervisor Front Desk
Company: The Curtis Hotel Denver
Location: Denver
Posted on: September 18, 2023
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Job Description:
Why us?
Unique Perks!
- On-site Parking Benefits
- Hilton Hotel Rates Starting at $35/Night
- Free Gym Access
- EcoPass Transit Program
- Complimentary Employee Meal
- Employee Game Room/Lounge
The Curtis Hotel, a "Stay Happy, Work Happy!" aesthetic: Calling
all dashboard drummers, hairbrush singers, and firefly chasers-
Welcome to the Curtis Hotel! Our playful yet professional attitude
is what we live by and surround ourselves with others that have the
same outlook on life. We don't believe that we clock out of life
when we come into work, but that work is an extension of our
day-to-day. We are the simple, happy-go-lucky parts of childhood,
delightfully tucked into a stunning, truly iconic hotel.
The Front Office Gist: Regardless of what the Sorting Hat says or
whether you're a Jedi or a Sith, our Front Office team has the
power to curate each guest's adventure. We pride ourselves on
creating phenomenal experiences, leading to lasting memories. In
all we do, we become the destination, instead of a stopping point
on your journey. If you're ready to defy gravity, click your heels
together and apply!
Job Overview
Supervises front office staff ensuring an efficient operation
producing excellent results for our customers. Responds in a
professional and courteous manner to arriving, departing and
in-house guests by providing accurate and timely information and
services. Responds to telephone and in-person inquiries regarding
reservations, hotel information and guest concerns.
Responsibilities
-Supervise the operations of the front desk to ensure an optimal
level of service and hospitality is provided to the guests.
-Train, direct the work of, resolve issues/problems and coach and
counsel the front desk team members to ensure a quality
operation.
-Resolve customer issues, complaints, problems in a quick,
efficient manner to maintain a high level of customer satisfaction
and quality service.
-Completes established check-in procedures for arriving guests and
facilitates guest departure in order to close the guest account and
make the room available for the next guest.
-Regularly calculates and/or posts monies, receipts, guest accounts
and other forms of credit using accurate, proper cash handling
methods and established procedures in order to present the customer
with timely and precise hotel charges upon check-out and maintain
accurate hotel records.
-Courteously and accurately answers inquiries from potential guests
and accepts hotel reservations. Uses suggestive selling techniques
to sell room nights, increase occupancy and revenue.
-Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses in person and on
telephone.
-Operates the PBX equipment, including, assisting outgoing calls,
scheduling and setting wake-up calls and paging guests.
-Controls cash transactions at the front desk and maintains
complete responsibility for personal bank as specified by hotel
bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all
times.
-Performs other duties as assigned, requested or deemed necessary
by management.
Keywords: The Curtis Hotel Denver, Denver , Supervisor Front Desk, Other , Denver, Colorado
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