Bell Attendant - Full Time
Company: Hotel Clio, a Luxury Collection Hotel
Location: Denver
Posted on: September 19, 2023
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Job Description:
Why us?
Discover the best of Denver at Hotel Clio, Cherry Creek's Muse.
Providing a connected, inspiring, and lush environment that allows
guests to experience enriched hospitality through refined luxury.
Join our award winning team and discover your place, in the heart
of it all.
Why Us? At Sage Hospitality Group, we look for innovative leaders,
with an eye for disruption. Never looking for someone just looking
for a job, we are looking for the power players, the people who
want to rise to the top. Sage allows for opportunities for growth
and personal fulfillment, paying attention to the parts that keep
us human and happy. We want to attract and retain associates that
are engaged in our culture, passionate about hospitality and
excited to enrich lives, one experience at a time. Sage Hospitality
Group was founded on a spirt of bold individuality. By going our
own way, we have created some of the world's best hotels,
restaurants, and experiences. But the truth is, none of it would
have happened without people like you. People who follow their own
path, wo are hungry to learn and who love their community. People
who do not sit around and wait, they just do. You belong here.
Job Overview
Under general supervision, provides bell and valet services to
hotel guests and ensures their satisfaction and comfort by promptly
and courteously responding to their requests. Assist Doorman in
meeting and greeting all guest arrivals and departures.
Responsibilities
-Meet and greet all guests in all forms of transportation arriving
at the hotel.
-Assist guests with retrieving their luggage from vehicles.
-Point out to guest and note existing vehicle damage on key tags in
the appropriate space provided.
-Assist Doorman in escorting guests and luggage into the lobby for
registration.
-Explain valet parking procedures and fees.
-Give proper directions to registration area for check-in.
-Park vehicles secure and mark key tag with location, guest name,
license plate number and type of auto.
-Drive vehicles in a safe and efficient manner.
-Give general directions and information.
-Open vehicle doors to assist guests.
-Respond to guest questions, issues and problems regarding
transportation, hotel services and local events, points of interest
and activities.
-Upon arrival, greets and assists guests by helping unload luggage
from vehicle and transporting to their room, personally carrying
the luggage or using a luggage cart.
-Professionalism and courtesy are to be extended at all times to
guests, associates and vendors.
-Guests should be professionally greeted within 5 ft of your area
when in public areas of the hotel.
-Associates should take initiative to offer assistance or answer
questions throughout the hotel.
-Associates should always demonstrate self-confidence, energy, and
enthusiasm.
-Associates are equally responsible for their continuous
training/personal development, especially relating to professional
hospitality, technical skills and proactive approaches to solve
guest or hotel concerns.
-Associates should take responsibility to formally or informally
learn about other departments within the hotel.
-Associates are encouraged to offer improvement ideas and
acknowledge good performance of others.
-Use empowerment to exceed associate and guest expectations and
resolve conflicts.
-Associates are to work as a team helping all teammates to complete
the required activities which will ensure guest satisfaction.
Keywords: Hotel Clio, a Luxury Collection Hotel, Denver , Bell Attendant - Full Time, Other , Denver, Colorado
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