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Ops Center Operator Security

Company: Securitas Inc.
Location: Denver
Posted on: September 17, 2023

Job Description:

Ops Center Operator Security - Full Time

Location: Denver, CO

Rate: $21.00/HR

Performs intermediate para-professional level duties in the Security Operations Center (SOC) by receiving, processing, and responding to emergency and non-emergency calls through various communication channels, such as telephone, text, and other means, as assigned by the Chief Security Officer (CSO) or designee.

Responsibilities include handling a significant volume of phone calls, both incoming and outgoing, in support of multiple city-owned facilities. This involves logging post checks, urgent/exigent/emergency activities on daily activity summary logs. The SOC technician receives and supports various calls or incidents related to security, and based on their education, which includes a formal course and on-the-job training, they are empowered to decide when to escalate specific responses to security supervisors or first responders or Facility Management after-hours teams.

An essential aspect of the job involves actively monitoring closed-circuit television (CCTV) views in real-time, performing hourly virtual patrols of the CCTV system. This enables them to identify and address any urgent or emergency issues requiring Security Operations Center support, which is logged with relevant information regarding the building and camera view.

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What We Offer:

  • Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
  • Paid Time Off
  • Paid Weekly
  • Referral Program
  • Telemedicine - Virtual Medical Care
  • Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
  • Free Uniforms & Paid Training
  • Doggy & Kitty Daycare Discounts
  • Employee Assistance Program & So Much More!

    Position Requirements:

    • 18 years of age or older
    • High School Diploma or GED Required
    • Standard computer / technology skills needed
    • Must be able to provide first class customer service to our clients and their guests
    • Must be responsible, accountable, objective, and have a strong work ethic
    • Must have a strong grasp of appropriate and professional verbal / written communication
    • Must be comfortable with report writing
    • Conflict resolution and de-escalation skills a plus
    • 2 yrs Security experience preferred

      All candidates must be able to pass a drug test and background check


      About Us

      Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

      About the Team

      Our Company Mission:

      Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

      Our Values:

      Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.


      Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.


      Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.


      As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Keywords: Securitas Inc., Denver , Ops Center Operator Security, Other , Denver, Colorado

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