Patient Care Coordinator

Company: UnitedHealth Group
Location: Westminster
Posted on: May 28, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. - Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and - your life's best work. SM

The -Patient Care Coordinator - greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. - The receptionist receives cash payments from patients, issues receipts and posts cash payment data.

Schedule: Monday-Friday from 8:00 am to 5:00 pm with a 1-hour lunch.

Primary Responsibilities:

Assist in answering incoming phone calls in a prompt and professional manner

Return calls as appropriate

Connect and disconnect answering service, and follow up on messages received from answering service

Assist in taking phone messages in a concise and complete manner

Ensure phone calls will not be left on hold for excessive periods of time

Assist "unscheduled" emergencies to the point that medically trained personnel may take over

Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record

Check patient's balances and account status. - Refer to patient representative as needed

Assist patients with ambulatory difficulties

Verify all demographic and financial information on established patients

Obtain and receive information necessary for the preparation of a new patient record

Enter patient data in the computer, and scan the insurance card and driver's license in Allscripts

Receive payments from patients and issue receipts including reconciling daily cash and cash drawer

Schedule appointments and verify prior to the scheduled time

Other responsibilities as assigned

What are the reasons to consider working for UnitedHealth Group? - - Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. -Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at: - http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

High School Diploma / -GED (or higher)

1+ year of customer service experience

Beginner level of proficiency in Microsoft Office

Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all -federal, state, -and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to -employment to ensure compliance. -Candidates must be able to -perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

Knowledge of medical terminology

1+ year of experience with electronic health records

1+ year of experience handling and triaging of telephone calls and a multi-system phone line

Ability to handle cash and to count money at high volumes including mathematical computations

To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. -Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

Colorado Residents Only: -The hourly range for Colorado residents is - $16.00 to $31.44 . Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group -is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #Red

Keywords: UnitedHealth Group, Denver , Patient Care Coordinator, Other , Westminster, Colorado