COORDINATOR, FAMILY SUPPORT

Company: Denver Public Schools
Location: Denver
Posted on: May 28, 2023

Job Description:

Job Title: Family Support Coordinator
Department: Extended Learning & Community Schools
Location: Acoma Office
Schedule: 235 Work Year Schedule
Salary Range: $51,940 - $60,235
Highlights: Paid professional development trainings, benefits available for those working 20+ hours/week, free enrollment for your child during scheduled shifts
Overview and Purpose:
Administers and manages activities within a specific area of responsibility. Serves as a subject matter expert and applies gained knowledge to execute, maintain and improve systems, programs, or processes.
Essential Functions and Objectives:

• Leads special events or new project initiatives to maximize site capacity and further engage participants in services; supports the ongoing expansion of services offered at Discovery Link sites and leads outreach with families.
• Supports daily operations and program support of Discovery Link sites, including phone calls and responding to voicemails; assists with help ticketing system for families.
• Creates resources, plans, and leads training to assist families and staff with registration, enrollment, and ongoing programming needs.
• Meets regularly with the site staff to lead professional development and support best practices for after school programming; engages in skills training across the department to ensure quality control and efficiency when working with grant-driven programs.
• Leads administration of family and student satisfaction survey; creates reports based on results and collaborates across the department to drive process improvement based on feedback.
• Creates department's communications calendar; ensures timely creation, collection, and distribution of content.
• Create and manage a master calendar for the department of more than 500 employees. Create an emergency response and coordination plan (Covid quarantines, etc.)
• Responsible for maintaining social media feeds; including Facebook, Instagram, Linked In, Twitter, and others as directed.
• Leads email response efforts to parent inquiries and requests for assistance; writes clearly and concisely, identifies and works collaboratively with other departments to solve identified issues, maintains 48 hour response rate.
• Leads efforts to protect the privacy and confidentiality of student and employee data according to FERPA and district policy; responsible for media release collection and verification procedures.
• Composes and edits internal and external correspondence and documents; responsible for creating templates for site level staff; writes internal and external newsletters; maintains and ensures adherence to email and text communications calendar.
• Responsible for production of annual school year, summer and employee handbooks; includes drafting, proofing, translating, and producing content.
• Maintains website
• Responsible for ensuring families receive information on all upcoming enrichment events including family nights, registrations, enrichment fairs and camps.
• Develops, establishes and leads operational processes/procedures and identifies opportunities to improve the efficiency and effectiveness of database operations.
• Collects, reviews, and processes various financial information and transactions, including accounts payable/receivables, purchasing/receiving, and other duties as directed; performs analysis and generates financial reports; provides input to aid in the development of a complete budget.
• Responsible for leading department's employee appreciation and culture building strategies; including planning events and awards ceremonies, and steering committees involved in these efforts.
• Provides project management support, including leading assigned operational projects, producing status reports, developing schedules, and tracking action steps through resolution.
• Coordinates with relevant District services (e.g. technology, safety, human resources, facilities, related departments) to ensure effective operations; may provide guidance or direction to related staff.
• Leads department's family appreciation efforts; responsible for planning events and ensuring families receive all pertinent information.
• Compliance support (working with Licensing Manager/Coordinator to schedule training for staff and going to sites to assess and support them).
• Assist in providing on-site training, and coaching new staff members to create a harmonious and efficient working environment. Education Requirements:
  • High School Diploma or equivalent
  • Bachelor's Degree preferred Knowledge, Experience, & Other Qualifications:
    • 3 plus years of business operations, project management, or related field
    • Effective time management and organizational skills
    • Effective and diplomatic verbal and written communication skills and excellent presentation skills with an emphasis on communications with students,
    • collaborative decision-making teams, and diverse, multicultural communities.
    • Strong analytical skills and attention to detail
    • Effectively handles multiple demands and competing deadlines, even with
    • interruption.
    • The ability to take responsibility for one's own performance
    • Ability to set goals, work independently and drive results
    • Ability to be flexible with work hours in order to meet the schedule-related needs of
    • parents, including early mornings, evenings, and weekends.
    • Works collaboratively with others on a team
    • High degree of integrity in handling confidential information
    • Ability to work with different levels of staff throughout an organization and translate
    • operational improvement and customer needs into processes and solutions
    • Bilingual skills in Spanish desired
      Other information:
      The Department of Extended Learning and Community Schools supports and strengthens DPS students, families, schools and communities by delivering and facilitating high-quality programs and services that extend beyond the traditional school experience. This includes out-of-school-time programs and volunteer and community partnership services. This work creates safe environments where students and families gain the tools, resources and social competencies they need to achieve success.
      Additional Information
      - Work Year Calendars (including accrued time off): http://thecommons.dpsk12.org/Page/1129
      - Benefits (including DPS contributions): http://thecommons.dpsk12.org/Page/1397
      - Compensation Structures: http://thecommons.dpsk12.org/Page/244
      - Employee must live and work with a permanent home address in Colorado while working for Denver Public Schools.
      About Denver Public Schools:
      Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.
      DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at dpsk12.org .
      Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

Keywords: Denver Public Schools, Denver , COORDINATOR, FAMILY SUPPORT, Other , Denver, Colorado