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Mgr-Claim Processing

Company: YRC Freight
Location: Denver
Posted on: May 27, 2023

Job Description:

Responsible for the investigation of companywide OS&D issues, the disposition of distressed shipments, and the resolution of loss and damage claims. Responsible for ensuring compliance with prevailing regulations, company processes and procedures, and established legal principles. Interface with customers and coordinate with operations, sales, and quality personnel to enhance customer satisfaction and minimize complaints while protecting corporate interests. Ensure the productivity of the team is in alignment with expectations.

  • Participate in personnel administration processes to include interviewing of candidates, promotion recommendations, performance appraisals, career counseling, and salary administration.

  • Administer personnel activities such as staffing, counseling, and training to ensure personnel are prepared to accomplish job functions.

  • Oversee the management, training, and supervision of the offshore processes for accuracy and productivity goals as established by the department.

  • Manage departmental administration to include formulation of department policies, goals, and objectives. Monitor workload and productivity levels of Claim Prevention and Resolution, adjust distribution of workloads as needed, keep staff informed of new developments regarding contracts, tariffs, customer agreements, and federal mandate.

  • Plan, implement and enhance internal quality processes. Conduct and participate in regularly scheduled meetings with subordinates and superiors to identify efficiencies.

  • Manage the investigation of critical or high value shortages to aid the customer and reduce claims for the company.

  • Manage the preparation and maintenance of departmental statistical data and provide this information to field and FRC personnel.

  • Travel to potential problem terminals for the purpose of doing OS&D audits or customer visits.

  • Manage departmental communications and training to ensure department members, other company personnel and the companies' customers are kept up to date on policies and procedures for OS&D pre-claims, claims, recovery, and analytical/reporting processes.

  • Oversee audits and approvals of customer claims, terminals audit reviews, claim prevention initiatives to ensure continuous quality improvement.

  • Establish departmental and operational procedures that evaluate and reduce company exposure to liability.

  • Manage salvage vendor relationship, including proper accounting for salvage, contract negotiations and ensuring accurate records of shipment disposition.


    • Competitive pay based on experience

    • Employee selected medical, dental, and vision coverage for you and your family

    • PTO and paid holidays

    • 401k Retirement Plan


      • Bachelor's degree in Business, Business Administration or transportation or equivalent experience.

      • Five (5) years minimum experience in transportation required.

      • Demonstrated team leadership, negotiation and project management skills required.

      • Knowledge of over, short and damage procedures, freight loss and damage adjudication, and application of government regulations, the bill of lading contract, common and statutory law and contracts required.

      • Ability to lead two distinct teams.

      • Effective verbal, written and interpersonal communication skills.

      • Demonstrated organizational and prioritization abilities.

      • Proficiency using personal computer business applications.

      • Experience in OS&D investigations or freight loss and damage adjudication.


        • Master of Business Administrative degree.

        • Previous supervisory experience.

        • Thorough knowledge of Yellow general operations.

        • Knowledge of transportation contract terms.

          This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
          The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.
          Yellow Corporation, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer
          Requisition ID : 3892
          Compensation Details : $99,000-$123,700.00

Keywords: YRC Freight, Denver , Mgr-Claim Processing, Other , Denver, Colorado

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