Customer Resolution Associate - Market Delivery
Company: Lowe's
Location: Denver
Posted on: May 27, 2023
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Job Description:
Pay Range: $19.35 - $21.30 an hour
Facility Hours: 5:00 A.M. - 9:00 P.M.
Schedule: 4 10-hour shifts
Job Summary:
Market Delivery Associates (MDAs) are responsible for utilizing our
Home Delivery processes to solve inquiries/issues and maintain
customer satisfaction. MDAs process orders and fulfill customer
needs to ensure customer satisfaction. Additional job
responsibilities include the following:
Customer service
Home Delivery process execution
Multitasking
Problem solving
Documenting using MS Office and other systems
Listening and resolving conflicts and concerns
Processing customer orders and adjustments
Escalated customer concern resolution
Working alerts and queues
Inputting customer claims into the claim portal system
Essential Functions:
--- Responsible to support delivery operations from internal and
external customers.
--- Communication with customers to obtain feedback for improving
customer in home delivery experiences, assist in problem solving in
creating brand loyalty and lasting customer relationships.
--- Ability to deliver business results and handle multiple tasks
in a past paced environment.
--- Knowledge of Home Delivery XDT operations.
--- Market Delivery Associate will be assigned daily tasks such as
working alerts and queues, process customer order changes and
utilize multiple order management systems.
--- Customer management responsibilities included customer
escalated issues and Executive Care opportunities to provide
immediate resolutions and solutions.
--- Interactions with 3PL service providers, Lowe's Supply Chain
functional teams, Lowe's distribution nodes (BDC, RDC, etc.) and
store operations.
--- Effective problem solving, change adoption, team orientation
and empowerment skills.
--- Builds and maintains business relationships with Retail and
Lowe's Pro partners.
--- Possess good oral, written skills and knowledgeable utilizing
Microsoft office applications.
--- Maintains continuous dialogue with 3PL vendor partner(s) to
address and resolve claims and complaints received involving In
Home Customer Delivery experience.
--- Work cases as assigned through case management system to ensure
all customer issues can be resolved. Escalate issues appropriately
to management as needed.
--- Teamwork - works cooperatively with others to accomplish of
joint tasks and common delivery objectives. Contributes to positive
environment, fosters collaboration and tangible contribution.
Minimum Requirements:
--- High school diploma or equivalent
--- 1 year of directly related experience
Bilingual, Military, and Veteran applicants are encouraged to
apply.
For individuals with disabilities who would like to request an
accommodation, email--- HRServiceCenter@lowes.com
Lowe's is an equal opportunity affirmative action employer and
administers all personnel practices without regard to race, color,
religion, sex, age, national origin, disability, sexual
orientation, gender identity or expression, marital status, veteran
status, genetics or any other category protected under applicable
law.
Lowe's adheres to CDC cleanliness and social distancing guidelines.
Learn more at:--- lowes.com/l/safe.html
#LI-Onsite
#LI-LG2
EEO Statement
Lowe's is an equal opportunity employer and administers all
personnel practices without regard to race, color, religious creed,
sex, gender, age, ancestry, national origin, mental or physical
disability or medical condition, sexual orientation, gender
identity or expression, marital status, military or veteran status,
genetic information, or any other category protected under federal,
state, or local law.
Pay Range for CA, CO, NJ, NY, WA: $17.40 - $18.70 per hour
Starting rate of pay may vary based on factors including, but not
limited to, position offered, location, education, training, and/or
experience. For information regarding our benefit programs and
eligibility, please visit https://talent.lowes.com/us/en/benefits .
Pay Range for CA, CO, NJ, NY, WA: $17.40 - $18.70 per hour Starting
rate of pay may vary based on factors including, but not limited
to, position offered, location, education, training, and/or
experience. For information regarding our benefit programs and
eligibility, please visit https://talent.lowes.com/us/en/benefits
.
Keywords: Lowe's, Denver , Customer Resolution Associate - Market Delivery, Other , Denver, Colorado
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