Customer Service Specialist

Company: Cardinal Logistics
Location: Denver
Posted on: March 19, 2023

Job Description:

AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER Job Summary:As a Customer Service Specialist of Last Mile Home Delivery,you will be the main point of contact for independent contractors, retailclients and end user members. As a Customer Service Specialist, you will beresponsible for assisting all aspects of operations to ensure successfulcompletion of deliveries. Essential Functions: Must have strong customer service skills Strong critical thinking skills Proficient problem solving skills Develop relationships with general managers andretail client team members to assist with member needs and team issues Ability to conduct phone calls professionallyand efficiently Ensure routes are effectively audited daily andweekly Act as the liaison between driving teams andretail customer Act as liaison between driving teams and enduser member Work closely with management to analyze metricdata and best way to coach teams for improvement Research, identify and establish deliveryfailures to assist management with improving overall weekly, monthly andquarterly metrics. Other duties as assigned. Other Requirements: High school degree or equivalent. Minimum one year of related experience in customerservice skills Prior transportation experience preferred. Confidence to speak with members Ability to deal with difficult people withempathy and understanding Ability to problem solve quickly Must be proficient in Microsoft Office Suite Must be proficient in data retrieval frominternet job databases. Strong written and verbal skills Must be professional in presentation andinteraction Must be highly detail oriented Must be able to record data accurately Must have flexibility to adapt to shiftingpriorities. Ability to demonstrate a sense of urgency, beself-driven, have leadership skills, be a team player and strong relationshipbuilder. Ability to effectively respond and interact withall levels of organization. Must have positive work ethic, ability toconnect and inspire others, and communicate clearly.EEO/AA/M/F/VETS/DISABLED Other details Pay Type Hourly Required Education High School Apply Now

Keywords: Cardinal Logistics, Denver , Customer Service Specialist, Other , Denver, Colorado