Customer Service Specialist
Company: Cardinal Logistics
Location: Denver
Posted on: March 19, 2023
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Job Description:
AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER Job Summary:As
a Customer Service Specialist of Last Mile Home Delivery,you will
be the main point of contact for independent contractors,
retailclients and end user members. As a Customer Service
Specialist, you will beresponsible for assisting all aspects of
operations to ensure successfulcompletion of deliveries. Essential
Functions: Must have strong customer service skills Strong critical
thinking skills Proficient problem solving skills Develop
relationships with general managers andretail client team members
to assist with member needs and team issues Ability to conduct
phone calls professionallyand efficiently Ensure routes are
effectively audited daily andweekly Act as the liaison between
driving teams andretail customer Act as liaison between driving
teams and enduser member Work closely with management to analyze
metricdata and best way to coach teams for improvement Research,
identify and establish deliveryfailures to assist management with
improving overall weekly, monthly andquarterly metrics. Other
duties as assigned. Other Requirements: High school degree or
equivalent. Minimum one year of related experience in
customerservice skills Prior transportation experience preferred.
Confidence to speak with members Ability to deal with difficult
people withempathy and understanding Ability to problem solve
quickly Must be proficient in Microsoft Office Suite Must be
proficient in data retrieval frominternet job databases. Strong
written and verbal skills Must be professional in presentation
andinteraction Must be highly detail oriented Must be able to
record data accurately Must have flexibility to adapt to
shiftingpriorities. Ability to demonstrate a sense of urgency,
beself-driven, have leadership skills, be a team player and strong
relationshipbuilder. Ability to effectively respond and interact
withall levels of organization. Must have positive work ethic,
ability toconnect and inspire others, and communicate
clearly.EEO/AA/M/F/VETS/DISABLED Other details Pay Type Hourly
Required Education High School Apply Now
Keywords: Cardinal Logistics, Denver , Customer Service Specialist, Other , Denver, Colorado
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